Provide timely and effective technical support to end-users via various communication channels, including in-person, phone, email, and remote desktop tools.
Issue Diagnosis:
Analyze and diagnose hardware, software, and network-related problems on desktops, laptops, printers, and other peripheral devices.
Problem Resolution:
Resolve technical issues by applying appropriate solutions, including troubleshooting techniques, software patches, updates, and configuration adjustments.
Software Installation and Maintenance:
Install, configure, and update operating systems, software applications, and drivers on user devices, ensuring compatibility and security.
Hardware Maintenance:
Perform hardware upgrades, replacements, and repairs, including memory, hard drives, graphic cards, and other components.
User Account Management:
Create, modify, and manage user accounts and permissions, ensuring security protocols are followed.
Network Connectivity:
Troubleshoot network connectivity problems, both wired and wireless, to ensure uninterrupted access to network resources and the internet.
Security and Antivirus:
Monitor and enforce security protocols, including antivirus updates, firewall configurations, and system patches to safeguard against malware and security breaches.
Documentation:
Maintain accurate and up-to-date records of technical issues, solutions applied, and troubleshooting steps taken. Create and update user guides and knowledge base articles.
Asset Management:
Keep track of IT assets, including hardware and software inventory, ensuring proper allocation, maintenance, and disposal as needed.
User Training:
Provide basic training to end-users on IT-related topics, such as software usage, best practices, and security awareness.
Remote Support:
Assist remote users by using remote desktop tools to troubleshoot and resolve technical problems.
Collaboration:
Collaborate with other IT teams and departments to escalate and resolve complex technical issues, contributing to a comprehensive IT support ecosystem.
Continuous Improvement:
Stay up-to-date with the latest technology trends, tools, and industry best practices to improve the quality and efficiency of desktop support services.
Job Type: Full-time
Pay: From ?17,000.00 per month
Benefits:
Health insurance
Provident Fund
Ability to commute/relocate:
Chhani, Gujarat: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person
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