Job Description

We are looking for a skilled

Desktop Support Engineer

with

2 years of experience

to provide technical assistance and support for hardware, software, and network-related issues. The ideal candidate should have strong troubleshooting skills, excellent communication, and the ability to resolve technical problems efficiently.

Key Responsibilities:

Provide

desktop, laptop, printer, and peripheral hardware support

(installation, configuration, troubleshooting). Install, configure, and troubleshoot

Windows OS, MS Office, and other software applications

. Assist in

network troubleshooting

(LAN/Wi-Fi, VPN, IP configurations). Resolve

user issues related to login, email, and system performance

. Perform

regular system maintenance, updates, and antivirus checks

. Set up and manage

user accounts, permissions, and access controls

. Document and maintain records of support requests and resolutions. Coordinate with vendors for hardware/software repairs and warranty claims. Provide

remote support

when required. Ensure compliance with company IT policies and security standards.

Required Skills & Qualifications:

2 years of experience

in

desktop support, IT helpdesk, or technical support

. Strong knowledge of

Windows OS (Windows 10/11), MS Office, and basic networking

. Familiarity with

Active Directory, DNS, DHCP, and troubleshooting tools

. Experience with

hardware troubleshooting (PCs, laptops, printers, etc.)

. Basic understanding of

IT security practices and antivirus management

. Excellent

problem-solving and communication skills

. Ability to work independently and in a team environment.

IT certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.

Preferred Qualifications:

Knowledge of

macOS/Linux support

is an advantage. Experience with

ticketing systems (ServiceNow, Jira, etc.)

. Familiarity with

remote desktop tools (TeamViewer, AnyDesk, etc.)

.

Benefits (if applicable):

Health insurance Paid leaves Performance bonuses Career growth opportunities
Job Types: Full-time, Permanent

Pay: ?18,000.00 - ?24,000.00 per month

Shift:

Day shift
Education:

Diploma (Required)
Experience:

Desktop support: 1 year (Required)
Work Location: In person