Job Description

We are seeking a

Desktop Support Executive (Level 1)

to provide

first-level technical assistance

and support to end-users. The role involves troubleshooting hardware, software, and network-related issues, ensuring smooth IT operations across the organization.

Key Responsibilities

Provide

first-line support

for desktops, laptops, printers, and other end-user devices. Install, configure, and troubleshoot

operating systems (Windows)

and standard applications. Manage and resolve

basic network connectivity issues

(LAN, Wi-Fi, VPN). Ensure

user account management

(password reset, access permissions, email setup). Support end-users with

MS Office / O365 applications

. Escalate unresolved issues to

L2/L3 teams

as per SOP. Maintain proper documentation of incidents, resolutions, and user interactions. Ensure compliance with

IT policies, security guidelines, and data protection standards

.
Skills & Qualifications

Bachelor's degree / Diploma in IT, Computer Science, or equivalent.

1-2 years

of experience in desktop / IT support. Strong knowledge of

Windows OS, MS Office, Outlook, and basic networking

. Familiarity with

remote desktop tools

and helpdesk ticketing systems. Good problem-solving, communication, and customer-handling skills.
Job Type: Full-time

Pay: From ?15,000.00 per month

Education:

Bachelor's (Preferred)
Experience:

IT support: 2 years (Preferred)
Work Location: In person