Job Description

Job Location: GIBS Business School Campus

Job Type: Full-Time

Job Summary:

GIBS Business School is looking for a skilled

Desktop Support Engineer

to provide timely and efficient technical support to college staff. The role involves diagnosing and resolving hardware, software, and network-related issues across Windows, Linux, and Unix-based systems, ensuring smooth IT operations and high-quality customer service.

Key Responsibilities:

User Support:

Respond to support requests via email and in person. Diagnose and resolve hardware, software, and network issues using

Windows OS and Unix/Linux command-line tools

. Ensure most technical issues are resolved within

2 hours

.

Installation & Configuration:

Physically set up new desktops, laptops, printers, and peripherals. Install, configure, and update operating systems and applications.

Troubleshooting & Maintenance:

Investigate system errors and performance issues. Perform chipset-level hardware troubleshooting when required. Manage system updates and preventive maintenance activities.

Network Support:

Monitor network connectivity and resolve LAN/Wi-Fi issues. Configure and support VPN connections. Assist with basic network troubleshooting.

Security & System Management:

Manage user accounts using

Active Directory

. Implement security protocols and maintain antivirus solutions. Ensure adherence to IT security policies.

Documentation & Training:

Maintain documentation for IT procedures and issue resolutions. Train staff on new tools, systems, and IT best practices. Communicate technical information clearly to non-technical users.

Technical Skills Required:

Strong knowledge of

Windows, macOS, Linux, and Unix systems

. Hands-on experience with hardware troubleshooting. Working knowledge of networking, VPNs, and remote desktop tools. Experience with

Active Directory

.

Soft Skills Required:

Excellent verbal and written communication skills. Strong problem-solving and multitasking abilities. Customer-focused approach with good teamwork skills.

Qualifications & Experience:

Diploma / Bachelor's degree in IT, Computer Science, or related field (preferred). Prior experience in desktop or technical support roles. * Equivalent experience will be considered.