Job Description

Role/Position:

Desktop Support Engineer

Reporting to:

IT Head

Location:

Rajajinagar, Bangalore

Interview Mode: Walkin

Job Summary:

We are seeking a skilled and proactive

Desktop Support Engineer

to manage and maintain our IT infrastructure across corporate and store locations. The ideal candidate will possess strong technical expertise, excellent problem-solving abilities, and a commitment to providing top-tier support to all users.

Key Responsibilities:

System Support:

Install, configure, and troubleshoot desktops, laptops (Windows OS), and basic server systems.

User Assistance:

Provide technical support to users at corporate offices and retail stores.

Microsoft 365 Management:

Install and configure Microsoft 365 applications, including Outlook, OneDrive, and Teams.

Email & Backup:

Handle email setup, perform backups, and monitor system performance.

CCTV Systems:

Install, configure, and troubleshoot CCTV systems.

Application Support:

Configure and support ERP and POS (EPOS) applications.

Remote Support:

Provide assistance using tools like Any Desk and Ultra Viewer.

Network Maintenance:

Assist in the installation and maintenance of routers, switches, and firewalls.

Asset Management:

Track and manage IT assets, maintaining inventory across all locations.

Employee Onboarding/Offboarding:

Set up systems and email access for new hires and manage exits.

Policy Implementation:

Assist in implementing IT policies and SOPs as directed by the IT Head.

Infrastructure Maintenance:

Maintain and support IT infrastructure at all stores and offices.

Hardware Repair:

Perform basic troubleshooting and repair for systems and laptops.

System Monitoring:

Monitor network and system health using basic tools.

Eligibility Criteria:

Education:

Bachelor's degree in computer science, Information Technology, or a related field.

Experience:

Minimum of 2 years in a similar role.

Certifications:

CCNA , MCSE , or equivalent networking knowledge (preferred).

Required Skills:

Proficiency in desktop/laptop support (Windows OS - client/server). Experience with Microsoft 365 applications: Outlook, OneDrive, Teams. Familiarity with remote support tools: Any Desk, Ultra Viewer. Knowledge of CCTV installation and troubleshooting. Experience with ERP and POS (EPOS) application support. Basic understanding of networking: routers, firewalls, switches. Competence in IT asset management and tracking. Ability to perform basic hardware repairs on laptops and desktops. Understanding of IT infrastructure needs, including cooling, cabling, and power. Knowledge of IT SOPs and governance.

Selection Process:

Screening Round:

Conducted by HR.

Personal Interview:

Conducted by the Managing Director and IT Head.
Job Type: Full-time

Pay: ?25,000.00 - ?30,000.00 per month

Benefits:

Health insurance Provident Fund
Work Location: In person