Job Description

Role :

Desktop Support Engineer L1

Client:

Praj Industries

Exp :

1.5 -3 yrs.

Work mode :

6 Days Working and 24*7 shifts..

Notice period :

Immediate joiner

Location

- Praj GenX Limited,Plot No. 3 & 7, Padubidri,Karkala Road, Aspen SEZ,Nandikur, Udupi,Karnataka, 574111, Praj industries - Mangalore location

Description :

L1

provides support for basic customer issues that need IT involvement

, such as solving usage problems and fulfilling service desk requests . Monitor the event alerts and notify to the concerned team and process the requests from the end users to level 2 and level 3 support engineers. Monitor the availability of the Database events like DB availability, Instance availability and the space availability of disk drives and file systems.

provide technical support and maintain computer systems for users

.

Troubleshooting

: Diagnosing and fixing issues with hardware, software, and networks

Installation

: Setting up desktop computers, software, and peripherals

Training

: Teaching users how to use computer hardware and software

Documentation

: Creating and maintaining technical documentation, including manuals, knowledge bases, and operating procedures

Support

: Providing technical support to users, either in person or remotely

Maintenance

: Performing routine maintenance tasks, such as updating firmware and monitoring performance

Emergency support

: Providing immediate support in the event of a system failure or security breach

Communication

: Communicating with users and clients, and providing progress updates on complex issues

Follow-up

: Ensuring that issues are fully resolved

Collaboration

: Working with other teams, including the purchase and supplies department Desktop support engineers should be friendly and have a good understanding of the products they support. They should also be able to use clear language and customize instructions to suit different user skill levels.
Job Type: Full-time

Pay: Up to ₹27,000.00 per month

Shift:

Day shift Evening shift Morning shift
Work Days:

Monday to Friday Weekend availability
Education:

Bachelor's (Required)
Experience:

IT: 1 year (Required) total work: 1 year (Required)
Work Location: In person