Job Description

Job description

Job Title

: Desktop Support Engineer L1/ L2

Experience

: 2 to 8 years

Job Location

: Bangalore

Important:

This is a field job, requiring travel to client sites within Bangalore.

Candidates must have a two-wheeler with a valid driving license

Key Responsibilities

:

Manage and troubleshoot

servers

,

firewalls (open source/device-based)

,

G-Suite/O365

,

wireless networks

, and

network security

. Assist in maintaining IT asset and software inventory. Perform

Active Directory user administration

, password resets, and unlocks. Install, maintain, and upgrade

hardware, software, and server infrastructure

. Conduct

data backup operations

and ensure system availability with minimal downtime. Handle

helpdesk and ticketing management

. Troubleshoot and maintain

external computer peripherals

, including

printers

,

switches

,

projectors

,

mobile devices

, and

video conferencing tools

like Zoom/Teams. Configure and troubleshoot

Wi-Fi

,

LAN

,

DNS

,

DHCP

,

TCP/IP

, and

VPN

. Implement and administer

endpoint security

,

DLP

, and

drive encryption

. Install and configure operating systems, including

Server 2008/2012R2/2018

,

Windows 10, 11 and other versions

Manage

firewalls

: Installation, configuration, VPN setup, link failover, and load balancing. Perform

network cabling

, routing, VLAN configuration, and security patch deployment. Collaborate with vendors for hardware and software support.
Job Types: Full-time, Permanent

Pay: ?25,000.00 - ?45,000.00 per month

Benefits:

Cell phone reimbursement Commuter assistance Health insurance Life insurance Provident Fund
Shift:

Day shift
Work Days:

Monday to Friday
Location:

Bangalore, Karnataka (Required)
Willingness to travel:

75% (Required)
Work Location: In person