Job Description

Should be capable to support for hardware, networking and software issues.

? Diagnose and resolve technical issues related to desktops, laptops, printers, and peripherals.

? Set up new workstations, install software applications, and configure user accounts.

? Perform regular maintenance on hardware and software to ensure optimal performance.

? Maintain records of issues, resolutions, and inventory of hardware and software assets.

? Assist in training users on new software and technologies, providing guidance on best practices

? Set up and configure network hardware such as routers, switches, firewalls, and access points.

? Troubleshoot and resolve hardware issues; perform regular updates and patches.

? Use tools to monitor network performance and security; analyze traffic and usage patterns.

? Maintain accurate records of network configurations, diagrams, and hardware inventories.

? Work with other IT staff to integrate hardware with software systems and applications.

? Ensure hardware security measures are in place to protect against unauthorized access and

threats

? Strong understanding of office 365, LAN, VAN

? Strong understanding about server installation & various antivirus knowledge.

Required Skills

? Strong understanding of operating systems (Windows 11), hardware components, and common

software applications.

? Ability to diagnose problems quickly and efficiently.

? Excellent communication skills to interact with users and understand their needs.

? Ability to prioritize tasks and manage multiple support requests simultaneously.

? Basic knowledge of network troubleshooting (e.g., connectivity issues, Wi-Fi problems).

? Strong understanding of network protocols (TCP/IP, DNS, DHCP, etc.) and hardware.

? Ability to diagnose and resolve hardware and network issues.

? Experience with monitoring and management tools (e.g., Wireshark, Nagios).

? Ability to communicate technical concepts to non-technical stakeholders.

? Relevant certifications can be beneficial.

? Strong knowledge of Configure Laptop or Computer.

? End to End technical support

Job Type: Full-time

Pay: ?30,000.00 - ?35,891.52 per month

Benefits:

Health insurance
Work Location: In person