Desktop Support Engineer

Year Chennai, Tamil Nadu, India

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Desktop Support Engineer Job Responsibilities

Providing phone, email, remote, and in-person support to troubleshoot various technical problems
Installing and configuring computer hardware, software, peripherals, and networking equipment
Resolving issues with internet connectivity, printers, scanners, phones, and other equipment
Performing troubleshooting to diagnose system failures and identifying root causes
Managing technology inventory and placing orders for equipment
Escalating complex issues to the appropriate teams if unable to resolve them independently
Providing new system orientation and training to end users
Documenting technical issues and solutions in a ticketing system.

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