Job Description

Job Title: Desktop Support Engineer (Experienced)

Job Type: Full-Time

Experience Required: 2-5 Years

Location:Calicut

Department: IT Support / Technical Support

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Job Summary:

We are seeking an experienced Desktop Support Engineer to join our IT team. The ideal candidate will be responsible for providing technical support to end-users, troubleshooting hardware and software issues, installing and configuring computer systems, and ensuring smooth IT operations across the organization.

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Key Responsibilities:

Provide first and second-level technical support to employees via in-person, phone, email, or remote tools.

Troubleshoot and resolve hardware (desktops, laptops, printers, scanners) and software (Windows, MS Office, antivirus, etc.) issues.

Install, configure, and maintain operating systems and applications.

Perform regular maintenance and upgrades of systems and software.

Manage Active Directory tasks like user account creation, password resets, and group policy troubleshooting.

Maintain asset inventory of all IT equipment.

Collaborate with other IT team members and escalate unresolved issues to higher levels of support.

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Required Skills and Qualifications:

Bachelor's degree in IT, Computer Science, or related field (or equivalent experience).

2-5 years of experience in desktop support or IT helpdesk roles.

Strong knowledge of Windows 10/11 OS, MS Office Suite, and common desktop applications.

Experience with Active Directory, Exchange, Office 365, and remote support tools

Strong communication and interpersonal skills.

Ability to work independently and prioritize tasks efficiently.

Job Type: Full-time

Pay: ₹9,756.69 - ₹24,566.17 per month

Work Location: In person