Job Description

Transforming the Future with the Convergence of Simulation and Data Desktop Support Engineer Do you like a challenge, are you a complex thinker who likes to solve problems? If so, then you might be the new Altairian we are searching for. At Altair, your curiosity matters. We pride ourselves on a business culture that enables open, creative thinking, and we deeply value our employees and their contributions towards our clients\' success, as well as our own. Job Summary: Altair is seeking experienced desktop support engineers to add to our team, supporting a wide variety of highly technical environments and users. This role will include first-line ticketing and call resolution on a local and remote basis, and members of the level 1 team will be users\xe2\x80\x99 first point of contact. The role includes providing support to Altair colleagues by responding to all incoming incidents and services requests for PC\xe2\x80\x99s , software, laptops, mobile devices, and other IT services. Level 1 responsibility is broad, ranging from ticket creating and maintenance, through troubleshooting and into break/fix support on PC hardware, printers, mobile devices etc. Reporting locally to the one of three regional IT Operations Directors, The global L1 team will also be supported by a skilled global team of L2 / L3 specialists who are also Altair colleagues. Working as a global team and escalation to the appropriate specialists is an important aspect of the role. More specific responsibilities include, but are not limited to:

• User contact and ticketing
• Focused on local region / country but inclusive of all Altair territories
• Limited follow-the-sun support model
• Triage and prioritization of incidents and requests
• Escalation of more complex need to L2 and specialist teams
• Diagnosis, troubleshooting and resolution of:
• Laptop / Desktop hardware and OS(Windows, Mac, Linux)
• Mobile devices (iOS / Android)
• Basic desktop software (e.g., Office, 7zip, Adobe reader, notepad++, browsers etc.)
• Connectivity issues
• Build and delivery of machines for new users / replacements for existing users
• New user induction and task checklist
• Update and maintenance of knowledgebase tickets and CMDB / asset management information
• User education (standard software, IT workflows etc.)
• Assisting the global infrastructure team with local incidents and project work (e.g., as \xe2\x80\x98remote hands\xe2\x80\x99)
• Participation in team project planning and reviews for relevant local and global initiatives

What You Will Need:

• No less than 3 years\xe2\x80\x99 experience in desktop support
• Both remote and local desktop support experience \xe2\x80\x93 this is a mixed role.
• Desktop / Laptop hardware break/fix skills
• Strong written and spoken English
• Strong written and spoken local language
• Strongly pro-active communication skills \xe2\x80\x93 Altair thrives on open communication and discussion.
• Familiarity with ITSM concepts and processes
• ITIL Foundation level is strongly preferred
• Experience with desktop administration of Windows and Mac
• Exposure to Linux is advantageous
• Experience with Active Directory basic administration tasks
• Desktop-level Microsoft 365 support experience (Outlook, office apps etc.)
• Familiarity with Microsoft Teams
• Exposure to automated OS and software deployment and patching systems is preferred
• Experience with highly technical users is strongly preferred
• Exposure to environments such as software development, mechanical engineering and HPC is considered very advantageous

Why Work With Us:


Altair is a global technology company providing software and cloud solutions in the areas of product development, high performance computing (HPC) and data analytics. Altair enables organizations in nearly every industry to compete more effectively in a connected world, while creating a more sustainable future. With more than 3,000 engineers, scientists and creative thinkers in 25 countries, we help solve our customer\xe2\x80\x99s toughest challenges and deliver unparalleled service, helping the innovators innovate, drive better decisions, and turn today\xe2\x80\x99s problems into tomorrow\xe2\x80\x99s opportunities.


For more than 30 years, we have been helping our customers integrate electronics and controls with mechanical design to expand product value, develop AI, simulation and data-driven digital twins to drive better decisions, and deliver advanced HPC and cloud solutions to support unlimited idea exploration.


To learn more, please visit altair.com . Ready to go? #ONLYFORWARD