Job Description

We are hiring for the role of Desktop Support Engineer.
JD below:-

• Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection.
• Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
• Gather customers information and determine the issue by evaluating and analyzing the symptoms Diagnose and resolve
• Technical hardware and software issues Installing software Troubleshoot application issues like IE, java etc.
• Troubleshoot internet connectivity, troubleshoot email clients, VPN, Printer troubleshooting VoIP and more
• Accurately process and record call transactions using a computer and designated tracking software
• Offer alternative solutions where appropriate with the objective of retaining customers
• Possesses, acquires, and maintains the technical/professional expertise required to do the job effectively and to create effective customer solutions.
• Technical/professional expertise is demonstrated through problem solving, applying technical knowledge, and product and service management for the functional area.