Job Description

Company Name: VARITE India Private Limited
About The Client:
Client is a global technology solution and services leader providing business-friendly solutions, that enable future-readiness for clients. We seamlessly bring together digital expertise, strong industry-specific alliances, and deep domain expertise from ITC Group businesses. Our solutions and services are focused on Banking and financial Services, Healthcare, Manufacturing, Consumer Goods, Travel and Hospitality. ITC Infotech is a wholly-owned subsidiary of ITC Ltd, one of India's most admired companies.
About The Job:

• We're seeking a technically skilled and customer-focused L1 Senior Desktop Engineer to support and maintain desktop infrastructure across the organization.
• This role requires hands-on experience in operating systems, print services, and network connectivity, with the ability to diagnose and resolve complex user-side issues.
• You'll play a pivotal role in ensuring workplace productivity through reliable IT support and infrastructure upkeep.

Essential Job Functions:

• Manage and troubleshoot Windows 11 OS environments, including system updates, configuration, and performance tuning
• Oversee print services: installation, spooler diagnostics, server-side queue management, and user-level printer configurations
• Configure and support Access Points (Client), SSIDs, and wireless connectivity for endpoint devices
• Handle escalated technical issues from L0 or Helpdesk; ensure prompt resolution or proper escalation
• Perform user onboarding, desktop imaging, and asset lifecycle management
• Ensure compliance with endpoint policies and participate in patch management processes
• Document resolution procedures and update internal technical knowledge base

Qualifications:
Required Skills:

• Proficiency in Windows 11 OS administration and user-level troubleshooting
• End User Support, Active Directory, DNS, Troubleshooting hardware and software
• Strong understanding of print management systems, including network printers and print servers
• Hands-on experience with Access Point setup and diagnostics (e.g., basic RF coverage, SSID access, authentication)
• Familiarity with ITSM tools (e.g., ServiceNow, Jira) for ticket lifecycle management
• Excellent problem-solving, communication, and interpersonal skills
• Ability to work independently and mentor junior engineers when required

How to Apply: Interested candidates are encouraged to respond/submit their updated resumes, and for additional job opportunities, please visit
Unlock Rewards: Refer Candidates and Earn.
If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the referred candidate completes a three-month assignment with VARITE.
Experience Level Bonus Referral: 0-2 years INR 5,000
2-6 years INR 7,500
6+ years INR 10,000
About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.
Equal Opportunity Employer:
VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status.