Job Description

Why this job matters
We are seeking a seasoned Telecom OSS E2E Design Lead to architect and lead end-to-end solution designs across service assurance (T2R) domains. This role is deeply rooted in OSS technologies and telecom network operations, focusing on fault, performance, inventory, and orchestration systems. The ideal candidate will have hands-on experience with OSS platforms, TM Forum standards, and modern cloud-native architectures, and will play a key role in enabling scalable, resilient, and standards-compliant OSS solutions.
What you'll be doing
OSS Solution Design & Architecture

• Lead end-to-end OSS solution design across service assurance domains.
• Define architecture and integration flows for fault, performance, inventory, and ticketing systems.
• Conduct design walkthroughs, impact analysis, and design assurance for operational and transformation programs.

Process & Domain Expertise

• Drive solutioning for Trouble to Resolve (T2R) and Lead to Cash (L2C) processes within OSS scope.
• Collaborate with stakeholders for requirement gathering, base lining, and impact analysis.

Telecom Network Expertise

• Strong understanding of Core, Metro, Edge, Backhaul, and Transmission Networks.
• Strong domain knowledge on Fixed and Mobile Networks.
• Expertise in Mobile Network Technologies (2G, 3G, 4G, 5G), RAN, and Core Network components.

Service Assurance & Fulfillment

• Design and implement OSS capabilities for Performance Management, Fault Management, Inventory Management, and Analytics.
• Integrate EMS/NMS, telemetry, and orchestration platforms for proactive service assurance.

OSS Tools & Platforms (Good to have)

• Experience with OSS platforms such as IBM Netcool, CA Spectrum, HP TeMIP, SolarWinds, Zabbix.
• Nokia NetAct, Ericsson ENM, Huawei iManager.
• Amdocs CENx, Comarch OSS, Intracom OSS.
• ServiceNow (ITOM/ITSM) for ticketing and incident workflows.
• OpenNMS, Nagios, Prometheus, Grafana for monitoring and visualization.
• Netcracker, Blue Planet, MYCOM OSI, Anuta ATOM for orchestration and analytics.

TM Forum & Standards Alignment

• Apply TM Forum frameworks including eTOM, SID, TAM, ODA, and Open APIs.
• Align solutions with NaaS, IaaS, CaaS, and SaaS models.

Technology Integration

• Work with protocols and platforms such as SNMP, Kafka, REST APIs, SDN, NFV, OpenFlow, Virtualization, and OpenStack.
• Architect OSS solutions on AWS, Hybrid Cloud, and Private Cloud environments.

Agile Delivery & Collaboration

• Operate within Agile frameworks using JIRA, Confluence, and SDLC methodologies (Agile/Waterfall).
• Collaborate with development, ASG, and operations teams to ensure design integrity and delivery excellence.

Required

• 10+ years of experience in Telecom OSS Solution Design.
• Proven experience as Solution Architect, Product Owner, Business Analyst, or Consultant in OSS transformation programs.
• Strong understanding of TM Forum standards, Open APIs, and cloud-native OSS architectures.
• Hands-on experience with SDN/NFV, EMS/NMS, telemetry, and orchestration platforms.
• Familiarity with leading OSS tools and platforms across fault, performance, and inventory domains.
• Excellent stakeholder management, documentation, and presentation skills.

Preferred Certifications

• TM Forum (eTOM, SID, Open API)
• AWS Architect or equivalent cloud certifications
• Agile/Scrum certifications

The skills you'll need
Agile Development
Database Design/Development
Debugging
APIs/Web Service Integration
Programming/Scripting
Microservices/Service Oriented Architecture
IT Security
Cloud Computing
Artificial Intelligence/Machine Learning
Continuous Integration/Continuous Deployment Automation & Orchestration
Software Testing
Application Development
Algorithm Design
Software Development Lifecycle
Project/Programme Management
Decision Making
Growth Mindset
Inclusive Leadership
Our leadership standards
Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.
Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.
Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.
About us
BT Group was the world's first telco and our heritage in the sector is unrivalled. As home to several of the UK's most recognised and cherished brands - BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business.
Over the next two years, we will complete the UK's largest and most successful digital infrastructure project - connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other.
While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come. This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK's best telco, reimagining the customer experience and relationship with one of this country's biggest infrastructure companies.
Change on the scale we will all experience in the coming years is unprecedented. BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era.
A FEW POINTS TO NOTE:
Although these roles are listed as full-time, if you're a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.
We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.
DON'T MEET EVERY SINGLE REQUIREMENT?
Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the , please apply anyway - you may just be the right candidate for this or other roles in our wider team.

Skills Required