Job Description

About Circles.LifeFounded in 2014, Circles is a global technology company reimagining the telco industry with its SaaS platform - Circles X, helping telco operators launch and operate successful digital brands through its offerings.Having pioneered a successful blueprint for disrupting the telco space in Singapore, Circles has since launched its own digital telco, Circles.Life, in Singapore, Taiwan and Australia. Circles has also partnered with other telco operators to launch digital services, enabling our partners to accelerate growth and capture market share within a short period of time.Today, Circles is partnering with operators in 14 countries to deliver delightful digital experiences to millions of people through our businesses.We are backed by global investors such as Sequoia, Warburg Pincus, EDBI and Founders Fund - renowned backers of industry-shaking innovators.About the RoleWe are looking for a Design Director to lead our platform design team at Circles. This leader will oversee a team of ~10 talented product designers across two key charters:

• Operator-facing B2B platform UI/UX, enabling telco operators to run their digital brands.

• Customer-facing B2C app and web UI/UX, delivering rich digital experiences to millions of users globally.

This role is pivotal in shaping Circles.X's design culture, strategic direction, and delivery excellence as we scale our SaaS product globally. You will work cross-functionally with product, engineering, research, and marketing stakeholders to build world-class, user-centric products that are both delightful and performant.Key Responsibilities1. Design Leadership & Strategy

• Define and execute a design strategy that aligns with our Circles.X platform vision and growth objectives.

• Champion human-centered design principles and elevate design as a critical lever in product development and differentiation.

• Establish, grow, and maintain a global design system that promotes reusability and consistency across markets.

2. Team Management & Development

• Lead, mentor, and grow a high-performing team of designers, fostering a culture of excellence, collaboration, and continuous learning.

• Set clear expectations, provide regular feedback, and coach team members through career development.

• Shape the team structure and workflows to scale with business growth.

3. Design Execution & Product Collaboration

• Translate complex business requirements into elegant and scalable experiences for both B2B and B2C audiences.

• Oversee the end-to-end user journey across multiple product areas-from initial concept to final delivery.

• Collaborate closely with Product Managers, Engineers, Researchers, and Data teams to shape problem statements, explore solutions, and measure success.

4. Design Operations

• Establish operational frameworks, rituals, and tools to improve design efficiency, quality, and alignment across teams.

• Partner with product ops and engineering leaders to embed design seamlessly into product planning and delivery cadences.

• Lead design QA processes and reviews to ensure consistently high standards.

Minimum Qualifications

• 14+ years of product design experience, including at least 4 years in a people management or leadership role.

• Demonstrated experience in both B2B and B2C product design across web and mobile platforms.

• Strong portfolio showcasing strategic design leadership and ability to simplify complex systems into intuitive experiences.

• Experience in building and scaling design systems, and driving cross-functional collaboration across large organizations.

• Excellent communication and storytelling skills, able to influence at all levels.

Preferred Qualifications

• Experience working in a SaaS platform or enterprise technology context.

• Passion for design operations and improving team velocity, feedback loops, and documentation.

• Experience leading design in a fast-paced, high-growth environment with distributed teams.

• A track record of shaping design culture and contributing to broader organizational growth beyond product scope.

Join us and be instrumental in shaping the future of Circles.X!

Circles.Life