Job Description

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MAX OVERVIEW:
Max Healthcare Institute Limited (MHIL), founded in 2000, is one of India's largest private hospital chains with 22+ healthcare facilities and a market capitalisation of over USD 12 billion. Being the India's most valuable listed healthcare organisations, we have driven innovation and excellence in healthcare for 25 years. With a workforce of 35,000+, including 5,000+ clinicians and 12,000 nurses/paramedics, we deliver advanced care across key locations including Delhi NCR (Saket, Patparganj, Vaishali, Rajendra Place, Shalimar Bagh, Dwarka, Gurugram, Panchsheel Park, Noida, Lajpat Nagar, Bulandshahr), Mumbai, Mohali, Bathinda, Dehradun, Lucknow, and Nagpur.
We also operate Max@Home-among India's largest healthcare-at-home services in 12 cities-and Max Lab, offering 2,700+ tests in 50+ cities across North India.
ROLES AND RESPONSIBILITIES:

• Interface effectively with patients, attendants, and internal/external customers.

• Provide operational oversight to hospital functions.
• Design, implement, and ensure adherence to policies, procedures, and administrative rules.
• Collaborate with various departments to ensure successful implementation of NABH and Quality Improvement Programs.
• Supervise clinical policies and procedures to meet licensing and accrediting requirements.
• Review and respond to medical reviews, state/local surveys, inspections, and accreditation reports.
• Represent the hospital in medico-legal matters.
• Work closely with unit heads to maintain a safe and sanitary environment for patients and staff.
• Lead efforts to ensure availability of trained medical staff.
• Assist in managing operations within budgeted costs.
• Have full orientation of the hospital's integrated management system.
• Stay informed about the hospital's Disaster Management Programme (DMP).
• Ensure compliance with service quality, environmental, and occupational policies.
• Follow patient safety policies and resolve treatment-related grievances.
• Oversee credentialing and privileging of clinicians.

Years of Experience:

• Preferably with 7 or more years of experience with a minimum of 3 years in AMS / DMS role.

Qualifications:

• M.B.B.S/BDS
• Preferably with a Post-Graduation/ PG Diploma in Hospital Administration

Skills Required