Job Description

Job Category: Enabling & Support
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Why This Role Matters:
Diagnostics is a foundational service for both preventive and chronic care. This role ensures ADH's digital lab vertical operates smoothly, grows efficiently, and delivers a quality diagnostic experience to customers. The role serves as a critical bridge between the digital platform, lab operations, logistics, and customer engagement.
Key Responsibilities
Business Ownership & Growth Enablement

• Support the Lab Head in executing the eLab business strategy, operations, and performance.
• Drive growth in lab bookings, bundled test packages, and repeat usage.
• Track and report key performance metrics including test volumes, conversion, TAT adherence, and customer satisfaction.

Stakeholder Collaboration: Coordinate with

• Product team to improve booking flows, test catalog features, and report delivery experience.
• Marketing & Growth team to plan and implement campaigns, wellness plans, and seasonal diagnostics promotions.
• Aster Labs team to ensure operational readiness, quality control, logistics, and timely report delivery.

Diagnostics Fulfillment & Partner Enablement

• Guide Aster Labs in building fulfillment capabilities aligned with the eLab business model.
• Support home collection, routing of samples to processing hubs, and logistics integration.
• Monitor collection agent dispatch, cold chain adherence, and SLA compliance with internal or partner labs.

Operational Alignment & Execution Excellence

• Ensure end-to-end operational readiness for digital lab services.
• Identify and resolve blockers in order upload in operations of elab services
• Lead day-to-day issue resolution and escalation management.

Performance Monitoring & Insights

• Maintain dashboards for business tracking and lab partner performance.
• Present actionable insights to senior leadership for course correction and scale-up.

Key Performance Indicators (KPIs)

• Digital order volumes and GMV
• Adoption & Engagement : Digital Features, Repeat Usage
• Customer Satisfaction & Service Quality for eLab
• Strategic Expansion & Innovation - Partnerships Activated, New Offerings, Geo Expansion Metrics
• Operational Efficiency & SLA Management for eLab in collaboration with retail vertical - Sample pickup, logistics, and execution excellence.

Key Stakeholders

• Aster Digital Health: Product, Marketing, and Leadership teams
• Aster Labs: Collection, Quality, and Operations teams
• Logistics Partners and External Labs (if applicable)

Requirements
Education & Experience

• Bachelor's in Life Sciences, Healthcare, Operations, or Business; MBA preferred
• 4-6 years of experience in diagnostics, digital health, or operations
• Experience working in platform-based healthcare models or lab fulfillment workflows preferred

Skills & Competencies

• Understanding of diagnostic workflows, home collection, and lab operations
• Strong coordination, execution, and problem-solving skills
• Proficient in data analysis, reporting, and stakeholder management
• Effective communicator with cross-functional leadership capability