Job Description

Deputy Manager - Learning & Development -9+ years-Pune
An excellent opportunity for an experienced L&D professional with strong exposure to insurance process training! As the Deputy Manager - Learning & Development, you will lead the end-to-end training strategy - from facilitation and content delivery to trainer management and stakeholder engagement. This role is ideal for someone passionate about driving capability building, process excellence, and learning culture within the insurance domain.
Location: Pune
Your Future Employer:-A leading GCC renowned for its excellence in insurance operations, customer service, and people development. Work with a forward-thinking team that values innovation, growth, and continuous learning.
Responsibilities: * Conduct Insurance Domain Training for new hires and lateral joiners.

• Deliver Train-the-Trainer (TTT) sessions and manage the Process Trainer Pool across business units.
• Facilitate Systems, Workflow, and Business Process Training to ensure seamless learning continuity.
• Partner with Operations and Quality teams to track performance improvements and learning outcomes.
• Identify training needs (TNA/TNI), track ROI, and maintain accurate reports on all learning initiatives.
• Design and implement refresher training programs, ensuring certification and compliance goals are met.

Requirements: * Graduate/Postgraduate in HR, Psychology, or related field.

• 4-6 years of experience in Learning & Development, with specialization in Insurance Process Training.
• Proven expertise in facilitation, behavioral training, and stakeholder management.
• Strong communication, team handling experience, analytical, and reporting skills with proficiency in MS Office tools.
• Ability to handle multiple priorities and work collaboratively across teams.
• Proactive learner with adaptability to evolving business and industry needs.

What's in it for you:

• Opportunity to drive end-to-end L&D initiatives for a reputed insurance business.
• Exposure to learning transformation projects and trainer capability development.
• Career advancement in a global setup that encourages upskilling and leadership development.

Reach us:
If you feel this opportunity is well aligned with your career progression plans, please feel free to reach me with your updated profile at stuti.bhandari@crescendogroup.in
Disclaimer:
Crescendo Global specializes in Senior to C-level niche recruitment. We are passionate about empowering job seekers and employers with an engaging, memorable job search and leadership hiring experience. Crescendo Global does not discriminate on the basis of race, religion, color, origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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Note:
We receive a lot of applications on a daily basis, and it becomes difficult for us to respond to every candidate. Please assume that your profile has not been shortlisted in case you don't hear back from us within one week. Your patience is highly appreciated.
Profile Keywords:
Crescendo Global, Jobs in Pune, L&d Jobs, Deputy Manager role, Insurance Process Training, Domain Training, Corporate Training, Stakeholder Management, L&D Strategy, Behavioral Training.

Skills Required