Job Description

Business:

Piramal Critical Care

Department:

Information Technology

Location:

Kurla

Travel:

Low

Job Overview

The Deputy Manager - Business Application acts as the liaison between PCC system users, Software support vendors and internal PCC IT support teams. The ideal candidate will be a technical contributor and advisor to the PCC business users to proactively assist in defining strategic application development and integration to support business processes.

Key Stakeholders: Internal

Sales, Supply Chain, Finance, IT Infrastructure, Info Sec, Corporate IT teams

Key Stakeholders: External

Vendors, Consultants, Product companies

Reporting Structure

Reports to: Manager - IT Business Applications

Education Qualification & Experience

B.S. in Information Technology, Computer Science or equivalent 1-2 years of relevant experience in leading Business Applications Projects as a Business Analyst/Project Manager Experience in the Pharmaceutical or Medical Device preferred Global enterprise software experience dealing with large global software platforms such as CRM, SAP Strong Project Management experience, PMP or other advanced certification preferred Understanding of computer system validation lifecycle and working with GxP systems preferred Familiarity with project management tools (e.g. JIRA, Timesheet Systems) and office tools (e.g. Word, Excel, and PowerPoint) Good understanding of cloud based systems like salesforce.com or financial systems like Budgeting tool Experience in managing teams, with excellent team-working skills (especially in a culturally diverse environment) and a willingness to get alongside issues, provide clear direction and drive results. Experience in working with stakeholders in global geographies Training experience to assist system users to trouble-shoot issues; ability to produce training materials and lead training sessions. Ability to develop and create compelling business cases to promote new technologies and outcomes to the business

Roles & Responsibilities

Work with users to define user requirements, functional requirements and technical specifications and obtain business sign-off of requirements Support implementation of business applications/systems related to Supply Chain/Legal/Sales/Finance Manage rollout of multiple business specific applications Manage IT project team and external application vendor team during the roll out of IT projects/systems Maintain partnership with business teams and act as IT SPOC to business Work with business users to review proposed design solutions and determine if solution meets business needs Transfer knowledge to IT Support Team & manage change requests Communicate & coordinate changes in system into effected business areas for smooth transitioning & participate in the development, implementation & roll-out of system Projects Onboard vendors and manage external vendor teams to support the ongoing business applications Propose IT budgets (OPEX & CAPEX) in accordance with internal procedures, ensuring best value and quality Ensure customer satisfaction & build ongoing relationships with stakeholders and manage their expectations Develop a Deep understanding of PCC's approach to software development Collaborate with Corporate/Central IT teams - IT security, IT infrastructure, SAP, Validation team to implement Business specific application/systems Responsible for working technical teams to ensure integration of different systems, proper data migrations Present monthly status update of Projects to IT Steering committee Provide Daily update to Manager on Day to Day activities and to Senior Management during governance calls

Competencies

Positive attitude with excellent interpersonal and communication skills (written, verbal, presentation) Self-motivated individual who can excel with little supervision and the proven ability to be successful in a fast paced, dynamic environment Excellent presentation and communication skills Ability to effectively communicate business needs to the technology teams Strong service focus - with a proactive customer service attitude * Ability to lead teams and work collaboratively to achieve results