Job Description

Who we are
VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
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About this Role
We are seeking a Cloud Systems Administrator to support the operational activities of OSS (Operations Support Systems) applications within the telecom domain. This role is based in Pune and focuses on managing cloud-based infrastructure, ensuring service availability, and driving incident resolution. The ideal candidate will bring hands-on experience in AWS, Kubernetes, CI/CD, and automation tools, with a collaborative mindset to manage stakeholders and critical troubleshooting scenarios.
What you will do

• Provide operational support for OSS applications in the telecom domain.
• Ensure high availability of OSS services through proactive and reactive measures.
• Resolve incidents effectively within defined SLAs.
• Manage escalations and collaborate with internal teams for resolution.
• Prioritise tasks efficiently to manage business-as-usual (BAU) operations.
• Lead critical troubleshooting calls and adopt a structured problem-solving approach.
• Engage in stakeholder management to ensure smooth service delivery.

Who you are

• Possess 4+ years of hands-on experience with AWS components such as EKS, EC2, VPC, IAM, RDS, Route53, S3, and EFS.
• Skilled in Kubernetes administration and CI/CD concepts.
• Proficient in GitHub Actions, Ansible playbooks, and ArgoCD.
• Familiarity with MongoDB, Python, and Terraform is advantageous.
• Understanding of the telecom domain and application operations.
• ITIL and AWS certifications are desirable.
• Demonstrate strong stakeholder management, troubleshooting, and debugging capabilities.
• Exhibit open-mindedness, clear communication, and solution-oriented thinking.

Not a Perfect Fit?
Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.
What's in it for you

• Opportunity to work with cutting-edge cloud and automation technologies.
• Exposure to telecom OSS applications and infrastructure management.
• Collaborative work environment with cross-functional teams.
• Career development in a global organisation with a strong innovation culture.
• Potential to gain certifications and enhance technical expertise.

What skills you will learn

• Advanced cloud infrastructure and Kubernetes administration.
• Automation using Ansible, GitHub Actions, and ArgoCD.
• Exposure to telecom OSS systems and IT operations.
• Stakeholder and incident management in a high-availability environment.
• Application of ITIL practices and agile methodologies.

VOIS Equal Opportunity Employer Commitment
Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.
Join Us
At Vodafone, we're working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
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Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

Skills Required