Job Description

Who We Are VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation. As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability. We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal. VOIS #BeUnrivalled #CreateTheFuture About this role We are seeking an experienced Citrix professional to support, optimise and maintain enterprise-grade Citrix environments, including Citrix DaaS, Citrix Virtual Apps and Desktops, NetScaler, and Azure IaaS. This role is ideal for an individual who thrives in fast-paced, global environments and can independently handle complex technical issues, drive process alignment and ensure high availability of critical business systems. What will you do Manage, implement and troubleshoot Citrix DaaS, Citrix Virtual Apps and Desktops (CVAD), and NetScaler components.Deliver optimisation and fine-tuning of Citrix infrastructure following industry best practices. Support cloud-based architectures including Azure IaaS and Hyper Converged Infrastructure (Nutanix). Perform maintenance on Windows Server (2008/2012/2016), Active Directory and Group Policies.Execute PowerShell scripting for automation and system enhancements. Manage Citrix PVS and MCS, including vDisk patching and sealing processes. Provide escalation support for complex issues across multi-tiered, distributed environments. Ensure compliance with ITIL standards for Incident, Problem and Change Management. Contribute to medium to complex tasks independently within enterprise global environments. Participate in rotational shift operations as required. Who you are Skilled in troubleshooting Citrix XenApp, XenDesktop (PVS & MCS), NetScaler and Azure IaaS environments.Proficient in handling first-level escalations and resolving complex issues. Experienced with enterprise-scale Citrix deployments, preferably in global organisations. Knowledgeable in Nutanix, AWS, GCP, and Terraform (added advantage). Comfortable working with high-availability environments and ITIL processes. Strong communicator with proven interpersonal and collaborative skills. Experienced in DevOps-based cloud operations.Educated with B.Tech/BE/MCA/BCA/Graduate degree (essential).Cloud architect/operations certification is preferred. Not a perfect fit? Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best. What's in it for you Opportunity to work with large-scale enterprise Citrix and cloud environments. Exposure to modern virtualisation, cloud and hyper-converged platforms. Collaborative culture aligned to VOIS values of innovation, simplicity and customer focus. Growth opportunities through technically challenging work and multi-cloud exposure. What skills you will learn Advanced Citrix architecture and optimisation techniques. Hands-on cloud automation using PowerShell and Terraform. Modern hyper-converged infrastructure (Nutanix) and cloud-native patterns.Enhanced ITIL-aligned service management capabilities. Cross-functional collaboration in global enterprise environments. VOIS Equal Opportunity Employer Commitment Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background. Join Us At Vodafone, we're working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together. With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference. Footer AlertApply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud. JDEnhancedByTARA Follow us on social media and #StayConnectedLinkedIn: https://www.linkedin.com/company/vois/Facebook: https://www.facebook.com/voisglobalInstagram: https://www.instagram.com/voisglobal/Chat with our employees: https://lnkd.in/dpkrcvR2

Skills Required