Job Description

About VOIS:
VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations: Albania, Egypt, Hungary, India, Romania, Spain and the UK.
Over 29,000 highly skilled individuals are dedicated to being Vodafone Group's partner of choice for talent, technology, and transformation. We deliver the best services across IT, Business Intelligence Services, Customer Operations, Business Operations, HR, Finance, Supply Chain, HR Operations, and many more.
Established in 2006, VOIS has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone.
About VOIS India:
In 2009, VOIS started operating in India and now has established global delivery centres in Pune, Bangalore and Ahmedabad. With more than 14,500 employees, VOIS India supports global markets and group functions of Vodafone, and delivers best-in-class customer experience through multi-functional services in the areas of Information Technology, Networks, Business Intelligence and Analytics, Digital Business Solutions (Robotics & AI), Commercial Operations (Consumer & Business), Intelligent Operations, Finance Operations, Supply Chain Operations and HR Operations and more.

Role purpose: As an IT Application Operation Analyst, the new resource will have the chance to make part of an international and multicultural team to deliver the best services to our customers. IT Operations Analyst typically have a high level of job satisfaction due to the integral role they play in the success of the company and the satisfaction of the customers and you will bring innovation and efficiencies to the IT department that is accountable for business and technical services.
He/she/they will be responsible for delivering new and enhancing existing services by embracing automation (predictive data analytic, bot ...) and continual service improvement across the group.
Drive, collaborate and influence technical solution designs (aligned with strategic priorities), project teams and suppliers to deliver all operational requirements, technical process improvements and technical support to other IT Application specialists.
Drive resolution of escalated and complex customer issues to minimise outage durations and ensuring the root cause is identified.
To ensure that Margin assurance Service is delivered with a high level of availability, quality, and performance through pro-active service maintenance.
To restore any part of the applications to normal service in a timely, safe and effective manner.
Own and manage relationships with suppliers and key internal stakeholders in order to achieve SLAs and improve IT KPIs.
Support the definition and the improvement of IT Service Operations processes.
Must be flexible and able to manage a business that can operate 24/7 (including holidays) and commit the time required to get the job done.
Key accountabilities and decision ownership:

• Strong experience in managing end to end projects, wide multifunctional teams, resolve and escalate potential issues, strategic thinking
• Manage external support relationships
• Work with internal customers and other IT teams to ensure that operational requirements are captured, smooth product releases and zero defects customer experience
• Ensure Performance and Availability Targets are met.
• Support and resolve problems on production environments (down of the system/error on processes)

Core competencies, knowledge and experience: [max 5]:

• IT operations experience in multi-vendor, onshore, offshore, nearshore setups
• Experience in programming/scripting (Python, Bash), Open Source, in-depth understanding of Linux/UNIX OS.
• Knowledge about even driven systems, schema, orchestration, mapping, and database development tools PL/SQL
• Good problem-solving and quantitative skills; aptitude for debugging problems in complex, unfamiliar code

Must have technical / professional qualifications:

• University degree (Engineering or Computer Science)
• Fluent in English (written and spoken)
• Experience with: PL/SQL, Java, python, bash/ksh, Google Cloud Platform, Bigquery, composer
• Pro-active, self-starter and self-organized

VOIS Equal Opportunity Employer Commitment
India:
VOIS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees' growth and enables them to create a positive impact on themselves and society. We do not discriminate based on age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics.
As a result of living and breathing our commitment, our employees have helped us get certified as a Great Place to Work in India for four years running. We have been also highlighted among the Top 10 Best Workplaces for Millennials, Equity, and Inclusion, Top 50 Best Workplaces for Women, Top 25 Best Workplaces in IT & IT-BPM and 10th Overall Best Workplaces in India by the Great Place to Work Institute in 2024. These achievements position us among a select group of trustworthy and high-performing companies which put their employees at the heart of everything they do.
By joining us, you are part of our commitment. We look forward to welcoming you into our family which represents a variety of cultures, backgrounds, perspectives, and skills!
Apply now, and we'll be in touch!
Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.