Job Description

About VOIS:

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VO

IS

(Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations: Albania, Egypt, Hungary, India, Romania, Spain and the UK.



Over 29,000 highly skilled individuals are dedicated to being Vodafone Group's partner of choice for talent, technology, and transformation. We deliver the best services across IT, Business Intelligence Services, Customer Operations, Business Operations, HR, Finance, Supply Chain, HR Operations, and many more.



Established in 2006, VO

IS

has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone.

About VOIS India:

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In 2009, VO

IS

started operating in India and now has established global delivery centres in Pune, Bangalore and Ahmedabad. With more than 14,500 employees, VO

IS

India supports global markets and group functions of Vodafone, and delivers best-in-class customer experience through multi-functional services in the areas of Information Technology, Networks, Business Intelligence and Analytics, Digital Business Solutions (Robotics & AI), Commercial Operations (Consumer & Business), Intelligent Operations, Finance Operations, Supply Chain Operations and HR Operations and more.

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About this Role

We are seeking a Service Management & Data Governance Lead with 4 to 8 years of experience to backfill a critical position previously held by Anil Bandal. The successful candidate will be responsible for leading data governance initiatives and managing ITSM processes, including incident and change management. This role requires strong analytical capabilities, hands-on experience with GCP, and a solid understanding of agile and lean methodologies.

What you will do

Data Governance

Design and implement a robust data governance framework to ensure data quality, security, and compliance.

Collaborate across departments to standardise and simplify data management practices.

Monitor and report on governance activities to ensure alignment with corporate and regulatory standards.

Incident Management

Lead and coordinate major incident resolution to minimise business impact.

Participate in incident reviews and Change Advisory Board (CAB) meetings.

Ensure adherence to incident management policies and procedures.

Provide regular reporting on incident trends and performance to senior stakeholders.

Change Management

Plan and schedule changes with minimal disruption to services.

Engage stakeholders for consultation and resource alignment.

Identify and manage conflicts in change requests.

Ensure compliance with change management protocols and documentation standards.

Who you are

4 to 8 years of experience in Data Governance and ITSM.

Proficient in data governance tools and technologies.

Certified in ITIL or equivalent frameworks.

Strong analytical and problem-solving skills.

Hands-on experience with Google Cloud Platform (GCP).

Familiarity with agile and lean methodologies.

Effective communicator and collaborator across teams.

VOIS Equal Opportunity Employer Commitment

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India:

VO

IS

is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees' growth and enables them to create a positive impact on themselves and society. We do not discriminate based on age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics.



As a result of living and breathing our commitment, our employees have helped us get certified as a Great Place to Work in India for four years running. We have been also highlighted among the

Top 10 Best Workplaces for Millennials, Equity, and Inclusion

,

Top 50 Best Workplaces for Women

,

Top 25 Best Workplaces in IT & IT-BPM

and

10th Overall Best Workplaces in India

by the Great Place to Work Institute in 2024. These achievements position us among a select group of trustworthy and high-performing companies which put their employees at the heart of everything they do.



By joining us, you are part of our commitment. We look forward to welcoming you into our family which represents a variety of cultures, backgrounds, perspectives, and skills!

Apply now, and we'll be in touch!