Job Description

Who we are
VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
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About this Role
We are seeking an experienced professional to provide Level 2 Application Support for Amdocs Enabler, Amdocs Turbo Charging (TC), and Interconnect Applications. This role involves managing application operations, resolving incidents, and ensuring system stability. The position is based in Pune and requires strong technical expertise in UNIX, Shell scripting, and PL/SQL.
What you will do

• Resolve incident and problem tickets, and manage work orders escalated from Level 1 and other departments.
• Correct erroneous data through manual intervention and workarounds.
• Coordinate and track the removal of fault causes to maintain system integrity.
• Provide on-call support during non-business hours for critical systems.
• Handle job failures promptly and deliver effective workarounds.
• Analyse release enhancements, identify gaps, and collaborate with development and testing teams for resolution.

Who you are

• 3-6 years of experience in application operations for Amdocs Enabler, Turbo Charging, and Interconnect Applications.
• Proficient in UNIX with the ability to write Shell scripts.
• Skilled in PL/SQL scripting for data correction.
• Strong problem-solving skills and ability to work under pressure.
• Collaborative mindset with attention to detail and process compliance.

Not a Perfect Fit?
Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.
What's in it for you

• Opportunity to work on cutting-edge telecom applications and technologies.
• Exposure to global processes and cross-functional collaboration.
• A dynamic environment that encourages learning and innovation.

What skills you will learn

• Advanced troubleshooting and incident management techniques.
• Hands-on experience with Amdocs billing systems and interconnect applications.
• Enhanced scripting skills in UNIX and PL/SQL.
• Collaboration with development and testing teams for release management.

VOIS Equal Opportunity Employer Commitment
Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.
Join Us
At Vodafone, we're working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
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Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

Skills Required