Job Description

Core Responsibilities

Operations & Service Delivery

Oversee daily operations -- bookings (air, hotel, tours), ticketing, itineraries, cancellations/refunds, customer support. Monitor compliance with Standard Operating Procedures (SOPs), ensuring consistent delivery of service. Handle escalated customer issues or service disruptions.

Vendor & Supplier Management

Maintain relationships with airlines, hotels, tour operators, ground transport providers, guide services etc. Negotiate contracts, rates, commissions with suppliers to ensure competitive pricing. Ensure service levels from vendors meet quality and reliability standards.

Sales & Business Development Support

Assist with designing travel packages or product offerings. Support the sales function: follow up on leads, liaise with agents/travel partners, propose upselling or cross?selling opportunities. Help in generating proposals, quotations for corporate or group travel.

Cost, Budget & Financials

Assist in preparing budgets, forecasting revenues and expenses. Monitor profitability of packages and trips; ensure cost controls are in place. Ensure timely invoicing, collections and vendor payments.

Team Management & Leadership

Supervise operational / support staff: travel agents, customer service reps, field staff if applicable. Train new hires; mentor and check performance of team members. Ensure staff adhere to workflow priorities; allocate tasks; monitor staff productivity and quality.

Quality Assurance & Compliance

Continuously monitor feedback, complaints, and take corrective actions. Ensure regulatory compliance: visa, permits, insurance, IATA or local regulations. Maintain proper documentation (contracts, vouchers, itineraries etc.).

Reporting & Analytics

Track key performance indicators (KPIs): sales, revenue, profitability, customer satisfaction, vendor performance, etc. Generate regular reports for management: status of operations, financial performance, challenges, improvement areas. Analyse trends (business, customer preferences, competitor offerings) and suggest improvements.

Back?up & Special Projects

Step in for the Travel Manager in their absence. Lead or support special projects (e.g. launching new product lines, improving the booking system, cost?saving initiatives).
Qualifications & Experience

Bachelor's degree in Travel & Tourism / Hospitality / Business Administration or equivalent. Experience: Typically

5?8 years

in the travel / tourism industry, with at least

2?3 years

in a supervisory role. (May vary depending on company size.) Familiarity with travel booking systems / GDS (Amadeus, Sabre, etc.) preferred. Strong vendor negotiation, costing and budgeting skills.
Skills & Attributes

Excellent communication & interpersonal skills. Strong leadership, able to manage and motivate a team. Customer?centric mindset; good problem?solving skills. Organized, detail?oriented, ability to multitask. Good analytical ability; ability to read reports, derive insights. Time management skills; ability to work under pressure. Flexibility & adaptability (dealing with last?minute changes, travel disruptions). Proficient in relevant tools: reservation / booking software; office suite (Excel, maybe some financial tools).
Job Types: Full-time, Permanent

Pay: ₹50,000.00 - ₹60,000.00 per month

Benefits:

Flexible schedule
Work Location: In person