Job Description

Job Title

Deputy Manager - Soft Services

Summary

Job Title: Deputy Manager - Soft Services

Business Unit:

DLF - NCR2 Commercial

Location:

Grade-A / Premium Commercial Assets

Reporting To:

Facility Manager / Cluster Head

Role Purpose

To ensure

best-in-class soft service delivery

across DLF NCR2 commercial assets by maintaining

zero-tolerance hygiene standards

, superior aesthetics, statutory compliance, and high client satisfaction in line with DLF brand expectations.

Key Responsibilities

1. Housekeeping & Hygiene Management

Ensure

zero-tolerance hygiene standards

across common areas, washrooms, AHUs, basements, shafts, utilities, and premium zones. Implement DLF-defined SOPs, color-coding, 5S, chemical control, and MSDS compliance. Monitor deep cleaning, facade cleaning, carpet & upholstery care, and seasonal cleaning drives.

2. Vendor & Manpower Management

Manage DLF-approved soft service vendors (housekeeping, facade, pest control, landscaping, pantry). Ensure

100% manpower deployment

, grooming, PPE compliance, and attendance validation. Control absenteeism, replacement, and skill mapping of staff.

3. Audit, Compliance & Safety

Prepare sites for

BSC, ISO, Internal DLF audits, and Client audits

with zero observations. Ensure strict adherence to

EHS, statutory norms, and DLF safety guidelines

. Conduct joint inspections, toolbox talks, and mock audits.

4. Client Interface & Escalation Handling

Act as

single-point owner

for soft services issues raised by tenants, corporate clients, and DLF leadership. Ensure complaints logged via Knowcross.

5. Cost Control & Budget Adherence

Optimize consumables, chemicals, and equipment usage in line with approved budgets. Prevent pilferage and misuse through stock audits and reconciliation. Support management in cost-saving initiatives without impacting service quality.

6. Premium Asset Upkeep

Maintain

DLF Grade-A asset aesthetics

, washroom ambience, lobby presentation, and facade cleanliness. Coordinate with engineering teams for integrated cleaning and shutdown activities.



INCO: "Cushman & Wakefield"