Job Description

Job Req ID

45886

Work Type

Onsite

Department

Sales

What you'll do:

We are searching for a detail-orientated, deadline-driven service engineer to join Eaton. The service engineer's responsibilities include installation, commissioning, preventive maintnenace and servicing breakdowns at customer sites. An outstanding service engineer will exhibit resourcefulness as well as active listening and troubleshooting skills.


1.Providing high level of customer service in handling 3-phase UPS Break Down Maintenance, Preventive Maintenance & installation and commissioning.

2.Communicating with clients, engineers, and other technicians to ensure that services are delivered effectively. 3.Should Own & Ensure end to end responsibility of RT & TAT for the customer as per committed SLA 4.Handling & Resolving Escalations within Committed SLA 5.Regular Training to be conducted for the FSEs & Sr. FSEs

6.Ability to execute projects and related vendor coordination.

7.Assign calls to ASPs and closely working with to get task completion. 8.Need to Regular Meetings with All Major / Key Accounts

9. Promptly following up on service requests and providing customer feedback.

10.Conducting quality assurance and safety checks on all equipment

11.Delivering demonstrations to ensure that customers are educated on safe and effective equipment use

12.Monitoring equipment and machinery performance and developing preventative maintenance measures, establishing field test methods and monitoring the quality of those tests.

13.Providing recommendations about new features and product improvements required.

14.Writing reports and presenting findings to Managers and Supervisors on a regular basis.

15.To ensure the measuring instruments are calibrated and all items are available in the tool kit to use on field as and when required.


Other Responsibilities

1. To search for various business opportunities to increase service revenue by means of generating enquiries for AMC, UPS accessories & batteries etc.

2. Ability to handle team of 2-3 contract engineers if required


Qualifications:

Technical Diploma or BE or BTech

Bachelor of Engineering experience range required in between 8-10 Years OR in case of Diploma experience range should be in between 10-12 Years.


Skills:

Electrical, Electronics knowledge is a must

Relevant experience with UPS knowledge is mandatory

1. Excellent listening and customer service skills.

2. The ability to deal with multiple requests without being overwhelmed.

3. The ability to remain professional under pressure.

4. Superb work ethic and growth mindset.

5. Ability to pick technical issues and provide quick resolution.


Eaton strives to provide benefits and programs that are competitive and focused on employee well-being. These programs are offered across the United States and Puerto Rico, but specific programs and options available may depend on eligibility factors such as geographic locations, date of hire, employment type and the applicability of collective bargaining agreements.

About Us

Eaton is an intelligent power management company dedicated to protecting the environment and improving the quality of life for people everywhere. We make products for the data center, utility, industrial, commercial, machine building, residential, aerospace and mobility markets. We are guided by our commitment to do business right, to operate sustainably and to help our customers manage power today and well into the future. By capitalizing on the global growth trends of electrification and digitalization, we're helping to solve the world's most urgent power management challenges and building a more sustainable society for people today and generations to come.

Founded in 1911, Eaton has continuously evolved to meet the changing and expanding needs of our stakeholders. With revenues of nearly $25 billion in 2024, the company serves customers in more than 160 countries. For more information, visit www.eaton.com Follow us on LinkedIn.

Our commitment to Inclusion & Diversity and Sustainability

We are powered by our vision, driven by strategy, guided by our aspirational goals and committed to doing business right. We believe diversity is our strength and diverse thinking powers innovation and growth. In our second annual Global Inclusion and Diversity Transparency Report, we look at the progress we've made in our journey and the work that's still left to do. Our latest sustainability report features our progress toward our 2030 Sustainability Goals, which include science-based greenhouse gas reduction targets and our commitment to become carbon neutral by 2030.

Recent Awards: Honored to be recognized

2018-2025 World's most admired companies, Forbes 2016-2023 Best Place to work for LGBTQ Equality, HRC 2023-2024 Top 100 Global Most Loved Workplaces, Newsweek 2012-2025 World's Most Ethical Companies, Ethisphere

Eaton in India was recognized as a Great Place to Work in 2022 CII Ideathon HR & IR in Excellence in Community Impact 2022 Top 20 Most Innovative Practices -- Women Returnee Programs (DivHersity Awards 2022) We are recognized as India's Best Workplaces in Manufacturing 2023 - Top 25 Eaton in India was recognized as a certified DEI Crusader during 'The Progressive Places to Work Conclave 2023' by Times Group India 2022-2023 Top 100 Best Companies for Women in India (BCWI) MICI '(Most Inclusive Companies Index)' - in 2022 and 2023 * Eaton is recognized by 'The Global DEI Alliance' as a progressive change advocate of Diversity, Equity, Inclusion, and Belonging (DEIB) - 2023