Job Description

Overview:

The IT Associate Analyst plays a crucial role in maintaining and supporting the organization's IT systems, software, and infrastructure. This role requires a hands-on, versatile individual who can work independently in a stand-alone environment to investigate, diagnose, and resolve technical issues across a variety of platforms. The Analyst ensures system reliability, optimal performance, and end-user satisfaction by proactively managing and troubleshooting IT assets and services.
Responsibilities:
Perform installation, configuration, and support of IT systems to meet business specifications. Ensure ongoing maintenance and updates of software applications and operating systems. Maintain accurate configuration and support documentation. Manage and deliver assigned projects and programs to meet established objectives. Administer systems and servers to ensure continuous service availability to authorized users. Maintain multi-site network operations and perform routine system maintenance. Troubleshoot and resolve issues related to hardware, software, applications, and security systems. Provide on-the-job support and coaching to junior team members as needed.

Qualifications:
Bachelor's degree in Computer Science, Information Technology, or a related field. Strong knowledge of operating systems, networking concepts, and IT troubleshooting techniques. Experience with software installations, system maintenance, and end-user support. Familiarity with agile frameworks and project delivery methodologies. Strong problem-solving and communication skills. * Ability to work independently and collaboratively in a fast-paced environment.