Job Description

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Job Title: Deputy Manager - Quality
Req Id: 94994
City: Hyderabad
State/Province: Telangana
Posting Start Date: 9/8/25
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
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Role Purpose
The purpose of this role is to increase revenue, maximize process efficiency & cost-effectiveness, and ensure excellent customer experience, through effective supervision of daily operations and personnel, contract compliance, resource optimization and capability development within an account.
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• Quality Framework Development & Implementation: Design, develop, and implement a comprehensive quality assurance framework, including quality control processes, standards, and metrics, tailored to the GSIS process requirements.
• Quality Monitoring & Measurement: Establish and oversee systems for monitoring key quality indicators (KPIs), conducting quality audits, and analyzing data to identify trends, root causes of defects, and areas for improvement.
• Root Cause Analysis: Lead root cause analysis investigations for quality incidents, defects, or non-conformances. Implement corrective and preventive actions to address identified root causes and prevent future occurrences
• Process Improvement: Identify opportunities for process optimization and efficiency improvements within the quality management system. Work with cross-functional teams to implement process improvements and monitor their effectiveness. Drive initiatives to streamline quality control procedures and enhance product/service delivery.
• Team Leadership & Development: Lead, mentor, and develop a team of Quality Analysts, fostering a culture of quality consciousness and continuous learning. This includes setting performance expectations, providing coaching, and conducting performance reviews.
• Stakeholder Collaboration: Partner closely with GSIS Operations leadership, Training teams, and stakeholders to align on quality standards, address quality concerns, and drive collaborative problem-solving.
• Continuous Improvement: Champion and lead continuous improvement initiatives using methodologies like Lean or Six Sigma to enhance process efficiency, reduce errors, and improve overall quality outcomes.
• Reporting & Analysis: Prepare and present regular reports on quality performance, highlighting key findings, trends, and improvement progress to relevant stakeholders.
• Process Adherence: Ensure adherence to established quality processes and guidelines across the GSIS operations team.
• Risk Management: Identify potential quality risks and proactively develop mitigation strategies.
• Calibration & Standardization: Establish and facilitate calibration sessions to ensure consistent application of quality standards across the team.
• Training & Awareness: Conduct training sessions to raise awareness of quality standards and best practices across the organization. Ensure that employees are adequately trained in quality-related processes and requirements.

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Qualifications:

• Bachelor's degree in a relevant field.
• Minimum of 8-10 years of progressive experience in Quality Assurance/Quality Control, preferably within a BPO/KPO environment supporting technology clients.
• Proven experience in developing and implementing quality frameworks and methodologies.
• Strong analytical and problem-solving skills with the ability to interpret data and drive data-driven decisions.
• Demonstrated leadership experience in managing and developing quality teams.
• Excellent communication, interpersonal, and presentation skills.
• Familiarity with quality management tools and statistical analysis.
• Experience supporting mapping, annotation, or autonomous driving-related processes

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Required Skills:
Critical

• Operating procedures
• Service Levels
• Process metrics
• Coaching Skills
• Eye for detail
• People Management and Performance Management
• Analytical Reasoning
• MIS awareness
• Escalation guidelines
• Regulatory requirements
• Proficient with MS Office (Word, Excel, PowerPoint)

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Advantages [Good to Have]

• Proven experience in a quality assurance or quality management role, with at least [3] years of experience.
• Strong understanding of quality management principles, methodologies, and best practices.
• Excellent leadership and team management skills, with the ability to motivate and guide a team effectively.
• Analytical mindset with the ability to interpret data, identify trends, and make data-driven decisions.
• Outstanding communication and interpersonal skills to collaborate with cross-functional teams.
• Experience in conducting root cause analysis and implementing corrective actions.
• Continuous improvement mindset, constantly seeking ways to enhance quality processes.

Mandatory Skills: Geographic Info. Systems(Car support) .
Experience: 5-8 Years .
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
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