Job Description

Deputy Manager - Process Training - Life Insurance and Pension - 5+ Years - Bangalore
Location - Bangalore
We are looking for a Deputy Manager - Process Training to lead and manage end-to-end process training and upskilling initiatives for Life Insurance. The role requires strong people leadership, client interaction, and mandatory training experience, preferably within Life & Annuities domain.
Your Future Employer -
A globally Organisation known for strong governance, structured learning frameworks, and customer-centric operations.
Responsibilities -

• Identify training needs and plan, manage, coordinate, deliver, and monitor process training and upskilling programs for employees
• Ensure strict compliance with training governance plans defined by the business
• Identify training and development needs through Product Knowledge Tests (PKT) and Quality defect analysis
• Conduct brainstorming and Root Cause Analysis (RCA) sessions to address performance gaps
• Disburse product and process updates in line with training governance
• Coordinate and conduct refresher training programs based on Training Needs Identification (TNI)
• Conduct training appraisals and evaluations
• Devise individual coaching and learning plans for employees
• Create and update training materials including Facilitator Guides, Participant Guides, SOPs, Process Maps, and Detailed Process Manuals
• Supervise training delivery during new hire and project transition periods
• Measure training effectiveness and maintain Training MIS, including daily, weekly, and monthly dashboards and reports
• Monitor and review trainee progress through assessments, questionnaires, and discussions with managers
• Evaluate trainers and training programs through classroom observation sessions
• Manage and allocate training infrastructure and resources (training rooms, materials, stationery, etc.)
• Deliver one-on-one coaching and structured feedback as required
• Ensure training plans and documentation are in place, including SOPs and process maps
• Ensure timely sign-off, certification, and accreditation of staff in training
• Manage 30-60-90 day post-training performance for signed-off staff
• Lead and manage a team of trainers and handle client interactions

Requirements -

• Mandatory experience in Process Training
• Life Insurance / Life & Annuities domain experience preferred
• Experience managing a team of trainers
• Strong client interaction and stakeholder management skills
• Excellent communication and presentation abilities

What is in it for you -

• Leadership role with ownership of training governance and delivery
• Opportunity to work with a global life insurance client - Life Insurance
• Stable role with structured processes and defined career progression
• Exposure to international insurance training standards

Reach us:
If you think this role is aligned with your career, kindly share your updated CV on megha.rajput@crescendogroup.in for a confidential discussion.
Disclaimer:
We are an equal opportunity employer and do not discriminate based on race, religion, color, origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Note:
We receive many applications daily and may not respond individually. If you don't hear back within 1 week, please consider your profile not shortlisted. Thank you for your patience.
Profile Keywords -
Deputy Manager Process Training, Insurance Training Jobs, Life Insurance Training, Life & Annuities, Training Governance, Trainer Manager Jobs, BPO Training Leadership, Bangalore RMZ Jobs, Life Insurance Careers.

Skills Required