Job Description

for Primary Technical Support Engineer (Automation)

Key Responsibilities:

Responsible to resolve, close and escalate customer's technical queries by providing technical support in pre-sales (product selection, document requests, application information) and post-sales (product installation, troubleshooting, technical characteristics, technical complaints) support to customers on all available channels (ex: Toll free phone, email, chat, web) and prioritizing customer's support needs which are routed to customer care technical support.

Resolve technical requests from customer on product and solutions effectively within fixed timeframe. Understand, evaluate and reproduce received technical questions, determine the causes and convey the solution to reported problem. Creating and managing knowledgebase based on validated solutions.

Prepare and provide technical trainings on request to Teammates and Customer Take ownership and ensure the customer is satisfied before closing any request.

Assure a proper resolution for queries related to product replacement, on-site intervention, technical complaints and product quality returns.

Detect opportunities to serve the customer while addressing customer support requests.

Coordinate with relevant Quotation, Sales or Marketing contacts for special prices.

Qualifications

Core Competencies:

Minimum 3-6 years hands-on experience of Installation, Service and commissioning Sound knowledge of Variable Speed Drive, Soft Starters, Servo Drives, Motors, PLC's, HMI, Encoders, SCADA, Relays, Timers and sensors.

Understanding of various Industrial Communication network such as Modbus, Modbus TCP/IP RIO, CAN Open, Profibus, Ethernet/IP and Client Server Architecture.

Hands-on experience and wide understanding of Schneider Electric products, solutions and engineering concepts would be an advantage.

Having Knowledge on M340 /M580 Aveva Scada System and control Expert/Unity pro software would be an advantage.

Basic Knowledge of Schneider ATV630/930, ATV320, ATV340, ATV 12 and ATS Soft Starter is must.

Qualifications - Internal

Bachelor's degree in electrical/Electronic/Instrumentation Engineering.

Minimum 4-6 years of hands on experience on Projects, Services, Installation and commissioning of PLC/PAC Plant Control systems Basic Knowledge of MS Office Tools like Excel, Word , PPT etc

Hands-on experience and wide understanding of Schneider Electric products, solutions and engineering concepts would be an advantage.

Excellent communication skills (Oral & Written) and ability to interact with global customers.

Excellent problem solving and data analytical approach.

Excellent team player.

Primary Location

:

IN-Punjab-Mohali

Schedule

:

Full-time

Unposting Date

:

Ongoing