Job Description

Responsibilities & Key Deliverables
To build and sustain 6 Sigma Quality culture in M&M outbound Logistics Function. This role aims at continious improvement in logistics quality Kpis and improvement in Dealer Satisfaction Survey.
Dealer -Pre Sales claims Management

• To ensure sustainable reduction in Pre sales claim ratios and unclean POD %
• To monitor damages in vehicles , conduct root cause analysis, and implement preventive action plans.
• To verify Pre sales claims and share feed back with CCM/ Dealers for any abnormality
• To be able to segregate patterns in defects from random defects and share with respective plant teams for RCA/ PA
• To conduct benchmark studies and improve current processes

Outbound Logistics Processes

• Complete ownership of outbound logistics processes for first time right and every time right results
• Conduct regular visits to dealers, RSOs, and yards to gather feedback and drive improvement initiatives.
• Development and implementation of training programmes for drivers and field staff
• Must have good knowledge on handling MACT/Theft and legal case

Transporter & Vendor Management

• Select and manage transport vendors, ensuring service level agreements (SLAs) are met.
• Conduct monthly performance reviews with logistics teams, logistics service providers and mfg teams

MIS

• Must have good knoweldge on Qlik Sense, Power BI, Dashboards
• Must be able to handle large database files

Education Qualification
Diploma in Automobile/ Mechanical Engineering OR Degree in Automobile/ Mechanical Engineering, MBA
General Experience

• Six Sigma Methodology for defects reduction
• Vehicle repair process and related cost expertise
• Expertise in Process mapping/ audits and improvements
• Knowledge on Qliksense, Dashboards and large data management
• Expertise in management of MACT/ Superdari / Legal case
• ERP/Logistics portals knowledge (SAP, Oracle, etc. - if applicable)
• Strong communication, stakeholder management, and problem-solving skills

Skills Required