Job Description

Responsibilities & Key Deliverables
"Dealer -Pre Sales claims Management
1) To ensure sustainable reduction in Pre sales claim ratios and unclean POD %
2) To monitor damages in vehicles , conduct root cause analysis, and implement preventive action plans.
3) To verify Pre sales claims and share feed back with CCM/ Dealers for any abnormality
4) To be able to segregate patterns in defects from random defects and share with respective plant teams for RCA/ PA
5) To conduct benchmark studies and improve current processes
"
"Outbound Logistics Processes -
1) Complete ownership of outbound logistics processes for first time right and every time right results
2) Conduct regular visits to dealers, RSOs, and yards to gather feedback and drive improvement initiatives.
3) Development and implementation of training programmes for drivers and field staff
4) Must have good knowledge on handling MACT/Theft and legal case
"
"Transporter & Vendor Management

• Select and manage transport vendors, ensuring service level agreements (SLAs) are met.
• Conduct monthly performance reviews with logistics teams, logistics service providers and mfg teams

"
"MIS

• Must have good knoweldge on Qlik Sense, Power BI, Dashboards
• Must be able to handle large database files

Preferred Industries
Automobile
Education Qualification
Diploma in Automobile/ Mechanical Engineering OR Degree in Automobile/ Mechanical Engineering, MBA
General Experience
5 Years

Skills Required