Areas of Responsibility & Brief Description
1. Manage all day to day activities ( administrative and functional ) conducted at the VISA application Centre which involves:- a) Document scrutiny & verification for VISA processing. b) Handling cash & bank transactions c) Maintaining & recording all application data in a timely and accurate manner. d) Ensuring all administration & logistics of passport delivery to consulate / applicant/ logistics company etc. 2. Conduct regular Audits for all processes & implement all new process rollouts or changes. 3. Identify incorrect or incomplete information by regular quality checks thereby ensuring accuracy of the VISA application 4. Ensure regular error monitoring 5. Maintain & improve level of customer & mission satisfaction by enhancing procedures & continuously innovating methods to increase productivity & cost effectiveness. 6. Maintain adherence to the Service Level agreements for all processes and ensure adherence to standard operating procedures, manuals etc without any deviation . Ensure compliance with company defined principles, policies & procedures as applicable to the role. 7. Maintain high standards of ethics , integrity and compliance with corporate procedures. 8. Ensure compliance with Company principles, policies & procedures as applicable to the role. 9. Ensures that the entire process is completed within the mandate. 10. Ensure no penalties are incurred & monitor , track & maintain internal errors. 11. Ensure personal & professional development for self and team by conducting trainings on regular basis . Ensure that all staff attends trainings schedule by HR & ensure effective process monitoring for all staff. 12. Provide assistance to staff when needed & handle applicant/customer escalations. 13. Liaise with various support functions to handle team related queries. 14. Manage VAC productivity productivity and VAC security . 15. Ensure delivery of value added services options & achievements of the VAS targets for the VAC . 16. Mentor the team on regular basis , thereby ensuring a successor is created for the position- assist Manager / Unit Manager in Succession planning.