Job Description

Company Description

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

Job Summary:The Deputy Manager - Operations will play a critical role in overseeing business operations, ensuring seamless workflow efficiency, and leading a team toward operational excellence. This position requires expertise in people management, motor bodily injury claims processing, and technical oversight, ensuring high-quality service delivery while driving continuous improvement initiatives.Key Responsibilities:Business Operations Management:Oversee day-to-day operations to ensure seamless workflow and optimized efficiency across processes.Establish and refine operational strategies aligned with business goals and industry best practices.Monitor key performance metrics, analyze trends, and implement continuous improvement initiatives.Ensure compliance with regulatory requirements, internal policies, and risk management frameworks.Drive automation and digital transformation efforts to enhance operational effectiveness.People Management & Leadership:Lead, mentor, and develop a high-performing team to foster a culture of accountability and collaboration.Manage workforce planning, staffing decisions, and talent development programs.Conduct regular performance evaluations and provide constructive feedback to enhance team capabilities.Promote employee engagement and professional growth through coaching, training, and development initiatives.Foster an inclusive work environment, encouraging innovation and teamwork.Motor Bodily Injury Claims Process Oversight:Oversee the end-to-end claims handling process, ensuring timely and accurate settlements.Implement strategies to improve claims processing efficiency while minimizing fraud risks.Collaborate with legal teams, insurers, and external stakeholders to manage complex claims cases.Review claims trends and data analytics to optimize resolution strategies and mitigate financial risk.Ensure adherence to industry regulations and company policies regarding claims procedures.Technical Expertise & Risk Mitigation:Provide subject-matter expertise in motor bodily injury claims assessment, fraud prevention, and liability evaluation.Leverage data-driven insights to improve claims validation processes and reduce fraudulent cases.Identify opportunities for automation in claims processing and risk assessment frameworks.Stay updated on emerging trends in insurance claims management and regulatory changes.

Qualifications

Qualifications & Skills:Bachelor's degree in Business Administration, Insurance, Finance, or a related field.Extensive experience in operations management, people leadership, and motor bodily injury claims processing.Strong analytical and problem-solving skills with the ability to drive strategic initiatives.Proficiency in claims handling systems, data analytics tools, and risk assessment methodologies.Excellent communication and stakeholder management abilities.Knowledge of industry regulations, compliance standards, and fraud detection strategies.Key Competencies:Leadership & Decision-MakingClaims Processing ExpertiseOperational Excellence & Efficiency ImprovementPeople Development & Team EngagementAnalytical Thinking & Data InterpretationRisk Mitigation & Fraud PreventionStakeholder Communication & Collaboration