Job Description

Career Opportunities

Job Code: IJP -Deputy Manager- Operation

Position

Deputy Manager - Operation

No. Of Positions

1

Department

Operations

Function

Operations - IMF Channel

Reporting to

Chief Manager

Band

5B

Location

Gurgaon GO -1

(IMF Operation )

Last date of submission

Key Responsibilities:

• Processing of New Business Queries
• Discrepancy Management - FOP\'s
• Drive FTR
• WIP Management
• Resolution of GO actionable with TAT
• My Money Entry 100% in Day 1
• AM Query and Code follow-up
• Processing of cheques / NEFT
• Poll Coll clearance
• Reduction of Business Leakage
• Processing of customer request - POS.
• Persistency -13th and 25th Month
• Customer Retention and Revenue
• Reduction of GIR/FLC incident rate

Measure of Success:

• Applied to Paid ratio:

95% * Collection of 13 Month

85% * Collection 25 Month:

89% * Reduction of GIR:

30% * FLC incident rate:

30% * Business Leakage:

10% * FTR :

75%

Desired qualifications and experience:

• Must have a minimum of 5-8 years\' experience of which at least 5 yrs. in customer service / operations / Finance
• ELIGIBILITY

• Candidates who have a performance rating of G2M2 & have completed 12 months in the current role
• Candidates who have a performance rating of G3M3 & have completed 18 months in the current role

FOR LATERAL MOVEMENT, candidate should have completed at least 12 months in the current role & have a minimum performance rating of G3M3

Knowledge and skills required:

• Ability to work in a fast paced environment
• Strong people skills
• Good co-ordination skills
• Data management on Excel should be good
• Accounting Knowledge
• Customer Centric

a

About Max Life Insurance:

Max Life Insurance Company Limited is a Joint Venture between Max Financial Services Limited and Axis Bank Limited. Max Financial Services Ltd. is a part of the Max Group, an Indian multi business corporation.

Max Life offers comprehensive protection and long-term savings life insurance solutions, through its multichannel distribution including agency and third party distribution partners. Max Life has built its

operations over almost two decades through need-based sales process, a customer-centric approach to engagement and service delivery and trained human capital.

As per public disclosures, during the financial year 2019-20, Max Life achieved gross written premium of Rs. 16,184 crore. As on 31st March 2020, the Company had Rs. 68,471 crore of assets under management (AUM) and a Sum Assured in Force of Rs. 913,660 crore.

For more information, please visit the Company\'s website at

We Stand for:

Caring

A compassionate leader who demonstrates appreciation for diversity in thoughts and approach towards people as well initiatives, eliminates biases to promote meritocracy. A coach who inspires people to excel and sets a culture of high performance.

Collaboration

A boundary-less leader who is capable of identifying & leveraging expertise of team members for superlative outcomes, thus, delivers to the organization\'s ask. A leader who addresses challenges with a solution oriented approach to create \xe2\x80\x9cwin-win\xe2\x80\x9d partnerships within & outside teams through inspired cooperation and teamwork.

Customer Obession

A leader who embodies Customer and keeps him at the core of all deliverables. Proactively anticipate customer needs and implement strategies to provide best in class customer experience.

Growth Mindset

An ambitious leader who can sponsor game changing ideas and rally the team to turn them into a reality. A leader who challenges the status quo, takes bold & creative actions to manage complex issues & achieve high impact goals by pushing self and others and raise the bar on performance.

People Leadership

A people\'s leader who inspires their teams to stretch themselves and achieve their true potential. A leader who create leaders by coaching, empowering & motivating them to deliver superior business outcomes.

"Max Life Insurance is an Equal Opportunity Employer and promotes inclusion and diversity."

Career Opportunities

Job Code: IJP -Deputy Manager- Operation

Position

Deputy Manager - Operation

No. Of Positions

1

Department

Operations

Function

Operations - IMF Channel

Reporting to

Chief Manager

Band

5B

Location

Gurgaon GO -1

(IMF Operation )

Last date of submission

Key Responsibilities:

• Processing of New Business Queries
• Discrepancy Management - FOP\'s
• Drive FTR
• WIP Management
• Resolution of GO actionable with TAT
• My Money Entry 100% in Day 1
• AM Query and Code follow-up
• Processing of cheques / NEFT
• Poll Coll clearance
• Reduction of Business Leakage
• Processing of customer request - POS.
• Persistency -13th and 25th Month
• Customer Retention and Revenue
• Reduction of GIR/FLC incident rate

Measure of Success:

• Applied to Paid ratio:

95% * Collection of 13 Month

85% * Collection 25 Month:

89% * Reduction of GIR:

30% * FLC incident rate:

30% * Business Leakage:

10% * FTR :

75%

Desired qualifications and experience:

• Must have a minimum of 5-8 years\' experience of which at least 5 yrs. in customer service / operations / Finance
• ELIGIBILITY

• Candidates who have a performance rating of G2M2 & have completed 12 months in the current role
• Candidates who have a performance rating of G3M3 & have completed 18 months in the current role

FOR LATERAL MOVEMENT, candidate should have completed at least 12 months in the current role & have a minimum performance rating of G3M3

Knowledge and skills required:

• Ability to work in a fast paced environment
• Strong people skills
• Good co-ordination skills
• Data management on Excel should be good
• Accounting Knowledge
• Customer Centric

Max Life Insurance