Job Description

Company Description

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees. Our global footprint spans 16 countries with 61 delivery centers worldwide including in China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Spain, Sri Lanka, Turkey, United Kingdom and the United States.



A key member of the WNS Operations team responsible for leading-motivating-grooming & developing a team of 15-20 team members to facilitate achievement of SLA Should effectively liaison with various departments within WNS to gain support and resolve issues Is also a key interface between managers and team members to facilitate and implement process improvement ideas to improve efficiencyUnderstand the different areas of operations-including process knowledge within WNS and propagate WNS VALUESEffective work allocation for team Make sure that all Service Level Agreements are met Hiring and training coordinationEffective management of pipeline-quality and new projects Ensure accurate and timely reports are sent to the management on time People Management-Regular reviews/121s/Appraisals conducted Analyze training needs for teams and provide support Effectively implement rewards & recognition and incentive programs to the team Lead quality and productivity initiatives such as ISO 9001 and Six Sigma Drive various process improvement ideas to improve efficiency/productivity Control & manage the attrition as per the target Build domain knowledge by getting process trained and accredited Ensure adequate controls in place to mitigate risks Should be able to handle Migration

Qualifications

Excellent communication skillsAny Graduate form a recognized universityKnowledge of Life insurance/ Annuities products is desirableContact center experience desirable

WNS Global Services