Job Description

Position:

Deputy Manager / Manager / Sr. Manager - E-Commerce Operations

Drive Excellence, Optimize Operations, and Lead the Future of E-Commerce at Contexio!

Job Summary

Shape the Future of E-Commerce Operations with Contexio

We are looking for a dynamic and results-driven

Operations Manager - Retail Solutions

to strategize, manage, and execute high-impact projects in the e-commerce space. This role is ideal for a leader with a strong process management mindset, client servicing expertise, and a passion for operational excellence.

If you have a proven track record of driving efficiency, building high-performing teams, and delivering seamless operations -- we want you on board!

Key Responsibilities

(1) Operational Excellence & Project Management

Prioritize, plan, and supervise daily deliverables at the project level. Oversee execution of operational tasks while ensuring adherence to defined processes and best practices. Resolve client issues efficiently, ensuring high levels of satisfaction and service quality. Meet and exceed operational targets, optimizing workflow and efficiency. Develop and implement standard operating procedures, including invoicing and reporting, to streamline processes.

(2) Talent Development & Team Leadership

Recruit and onboard top talent to strengthen the operations team. Coach, mentor, and develop team members in alignment with business goals. Facilitate internal talent movement and enable professional growth. Foster a culture of performance excellence, ownership, and accountability.

(3) Process Optimization & Quality Assurance

Ensure adherence to client expectations, industry standards, and internal quality metrics. Regularly review performance metrics, provide actionable feedback, and drive continuous improvement. Safeguard data integrity, confidentiality, and company intellectual property at all times.

Qualifications

Experience:

8-15 years in a delivery or operations management role within

e-commerce or online retail

.

Education:

Graduate with minimum 60% marks (Engineering degree preferred).

Knowledge:

Strong understanding of e-commerce operations, retail processes, and performance management frameworks.

Skills

Leadership & Team Management:

Ability to build, coach, and drive high-performance teams.

Project Management & Decision Making:

Strategic thinking with a focus on execution and problem-solving.

Technical Proficiency:

Strong command over Excel, PowerPoint, and scripting tools.
If you're an operations leader eager to drive efficiency, build teams, and shape the future of e-commerce operations -- we'd love to hear from you!

Apply at:

purti.pradhan@contexio.co.in

Disclaimer:

Candidates with

pure e-commerce or online retail operations experience

will be preferred.
Backgrounds limited to

logistics or warehousing operations

will

not be considered

for this role.

Job Type: Full-time

Pay: ₹800,000.00 - ₹1,800,000.00 per year

Benefits:

Provident Fund Work from home
Education:

Bachelor's (Required)
Experience:

E Commerce Retail operations: 10 years (Required)
Work Location: In person