Job Description

:
Opening for Deputy Manager (International Voice Process) Leading MNC (Pune)
Profile - Deputy Manager (International Voice Process-Banking)
Experience - 5+ Years
CTC - 8.0 L- 10.0 L
Job Location - Pune
Qualification - Any Graduate
Shift- Flexible Shift
Notice Period- Immediate-30 Days
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International Voice Process Experience is Must
Should Be Assistant Manager with 1+ Year /Team Leader with 2+ Years of Experience.
Candidate from Banking Industry is preferred
Oversee the hiring and training of fraud investigation personnel to ensure an effective unit
Handle 2nd level escalations
Ensure adherence to KPI and SLAs in operations delivery
Ensure attritions targets are not breached
Actively participate in governance calls with the clients for effective process management
Manage operations through end to end planning, metrics review and root cause analysis
Manage Client relationship as part of operations delivery;
Drive change by successful implementation of process improvement recommendations
Review overall staff performance and recommend training needs
Liaise with HR, Facilities, Training, IT & Network teams to ensure seamless operations delivery
Interested candidates can reach me on 8981456678 or mail the updated CV on '