Job Description

Company: Marsh
Description:
We are seeking a talented individual to join our Insurance Operations team at Marsh. This role will be based in Mumbai. This is a hybrid role that has a requirement of working at least three days a week in the office
Deputy Manager - Insurance Operations (Surplus Line Tax) (Grade - D1)
We're seeking for an individual who is ready to work with complex & diverse insurance work. This person will get opportunity to enhance insurance knowledge and understanding & build on client management skills. As a new colleague, you will be provided with Business Overview/Insights, in-depth process training, roles & responsibilities overview, expectations of various stakeholders to make you
We will count on you to:

• Be an integral part of the team (Our team is new but growing at fast pace with a vast diversity in the experience that each colleague has i.e. campus and professionals from either insurance sector or different industry)
• Play a key role in building and transitioning functional capability to the service centre, address any knowledge related queries, cement the learning gaps (if any) and conduct regular refreshers to check the retention levels of learnings provided
• Ensure timely delivery on all cases as per SLAs (i.e. Team meets SLAs on Accuracy, Productivity and TAT as per agreed standards)
• Regularly update process manuals
• Responsible for creation of SOPs for new processes
• Identify best practices that are followed across the industry and tailor them as per our needs
• Collaborate with multiple teams within Marsh, to provide top service to our clients
• Act as a mentor to new hires and ensure they have working knowledge of systems and process.
• Conduct peer reviews as necessary, identify learning gaps for coaching opportunities and help improve quality scores
• Continuously identify areas for process improvement to increase efficiencies as well as participate, monitor and/or oversee the initiatives.
• Manage and lead team members on a day-to-day basis to ensure the team meets service levels, measure and analyse team's productivity, manage and prioritize the team's workload to ensure high quality outcomes.
• Manage performance of the team, through regular review, addressing engagement activity and growth opportunities
• Prepare weekly/monthly productivity reports for the team.
• Have the ability to work and adjust in a fast pace and changing environment as needed in order to support the needs of the business.
• Handle escalation calls, complaints, questions, and queries as necessary
• Ensure adherence to policies & procedures as per organization's standards and laid out SOPs
• Ensure operational risks are highlighted on time and escalated to proper authorities for corrective action
• Adherence to data and information security guidelines

What you need to have:

• Bachelor's degree with experience in Insurance, Finance, Accounting or closely related field.
• 3+ years of experience in team and process management
• US insurance industry and process experience
• Strong Supervisor Skills. As a supervisor, you not only need to manage the day-to-day functions but also have the ability to coach, mentor and develop the team you are supervising.
• Good analytical skills to understand reports and performance trends
• Good organization and time management skills to work effectively under pressure to meet deadlines.
• Ability to support or lead business readiness / change management initiatives
• Intermediate Microsoft Office proficiency. Knowledge of basic Excel formulas, pivot tables, PowerPoint and Outlook.
• Creativity and readiness to experiment with various learning methodologies
• Possess problem solving skills and reasoning ability
• Ability to adapt quickly
• Ideate and identify opportunities
• Should be comfortable with 12pm to 9pm / 1pm to 10pm (to be discussed in Ops round)
• Basic understanding around taxes/paperwork - Accounting background
• Basic understanding on filing process/documentation related to paperwork
• Some background on compliance and regulatory requirements on accounting
• Support the achievement of department goals and key performance indicators
• Manage and prioritize workload to meet deadlines and quality standards
• Applications proficiently & knowledge - Excel, Teams, SharePoint

What makes you stand out?

• Excellent Program Management skills
• Technical Bent of mind (basic understanding of data visualization tools like Power BI, Tableau etc. or any programming language)
• High expertise in facilitating development programs
• High attention to detail
• Engaging with crowd and identifying areas where assistance is required
• Being competent in one of the Marsh processes
• Any Insurance related certification
• Accounting experience

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.

• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

, a business of (NYSE: MMC), is the world's top insurance broker and risk advisor. Marsh McLennan is ????a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: , , and . With annual revenue of $23 billion and more than 85,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit , or follow on and
Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.
Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.
Marsh, a business of Marsh McLennan (NYSE: MMC), is the world's top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.
Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Skills Required