Job Description

Overview:
Be part of a team providing Learning Design & Development services. Collaborate closely with internal stakeholders to identify instructional goals/objectives for core programs and offerings Work with subject matter experts and stakeholders to design course format and packaging to provide seamless learner experience Participate in and contribute to setting the standards for learner experience that will enable learning objectives to be satisfied Train team members on WalkMe platform Work with subject matter experts and product owners to design solutions for WalkMe Facilitate translation of learning materials into required languages using tools/vendors

Responsibilities:
4+ years of experience working with the WalkMe platform in a development or implementation role Design, build, and maintain WalkMe Smart Walk-Thrus, Launchers, SmartTips, ShoutOuts, and other DAP components Troubleshoot and resolve issues related to WalkMe deployments Support training efforts by aligning WalkMe content with instructional design best practices Experience working with enterprise applications such as SAP S4HANA, SAP Successfactors, or ServiceNow Strong interpersonal skills and ability to communicate with people at all levels and cultures Ability to navigate a complex matrixed and virtual environment Customer focused and results oriented with attention to detail and solution focused mentality Strong sense of ownership, systematic troubleshooting and ability to follow through tasks to completion The ability to multi-task and handle competing priorities with the flexibility to meet the demands of the team when needed

Qualifications:
Experience in service delivery/HR Operations Basic knowledge of HTML and jQuery Certification in WalkMe or related DAP tools (a plus) Familiarity with instructional design/learning & development methodologies Basic project management skills Experience of working across markets/cultures would be desirable * Strong communication skills and fluency in English