Job Description

Overview:

• Be part of a team providing Learning Design & Development services.
• Collaborate closely with internal stakeholders to identify instructional goals/objectives for core programs and offerings
• Work with subject matter experts and stakeholders to design course format and packaging to provide seamless learner experience
• Participate in and contribute to setting the standards for learner experience that will enable learning objectives to be satisfied
• Train team members on WalkMe platform
• Work with subject matter experts and product owners to design solutions for WalkMe
• Facilitate translation of learning materials into required languages using tools/vendors

Responsibilities:

• 4+ years of experience working with the WalkMe platform in a development or implementation role
• Design, build, and maintain WalkMe Smart Walk-Thrus, Launchers, SmartTips, ShoutOuts, and other DAP components
• Troubleshoot and resolve issues related to WalkMe deployments
• Support training efforts by aligning WalkMe content with instructional design best practices
• Experience working with enterprise applications such as SAP S4HANA, SAP Successfactors, or ServiceNow
• Strong interpersonal skills and ability to communicate with people at all levels and cultures
• Ability to navigate a complex matrixed and virtual environment
• Customer focused and results oriented with attention to detail and solution focused mentality
• Strong sense of ownership, systematic troubleshooting and ability to follow through tasks to completion
• The ability to multi-task and handle competing priorities with the flexibility to meet the demands of the team when needed

Qualifications:

• Experience in service delivery/HR Operations
• Basic knowledge of HTML and jQuery
• Certification in WalkMe or related DAP tools (a plus)
• Familiarity with instructional design/learning & development methodologies
• Basic project management skills
• Experience of working across markets/cultures would be desirable
• Strong communication skills and fluency in English

Skills Required