Job Description

Company Description
WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

Key Responsibilities:

• Application Support & Operations
• Lead L2/L3 support activities for SAP Success Factors modules such as Employee Central, Onboarding
• Analyse, troubleshoot, and resolve complex system issues, defects, and integration failures.
• Manage incident, problem, and change requests in line with SLAs and ITSM processes.
• Coordinate with IT support for product issues and escalation management.
• Ensure system availability, performance, and data integrity. Enhancements & Continuous Improvement
• Evaluate enhancement requests and provide functional impact analysis.
• Design and implement configuration changes, minor enhancements, and fixes.o Support quarterly SAP Success Factors release management, including impact assessment, regression testing, and stakeholder communication.
• Identify opportunities for process optimization and automation within Success Factors.
• Stakeholder & Client Management
• Act as a key functional contact for HR, IT, and business stakeholders.
• Conduct regular service reviews and communicate support metrics and system updates.
• Advise stakeholders on best practices, system capabilities, and compliance requirements. Required Skills & Competencies Functional & Technical Skills
• Strong hands-on experience supporting SAP Success Factors (Employee central and Onboarding)
• Expertise in Employee Central support is highly preferred.
• Knowledge of Success Factors integrations
• Experience with data corrections, imports/exports, and reporting tools. Professional & Leadership Skills
• Strong problem-solving and analytical abilities.
• Excellent communication and stakeholder management skills.
• Ability to manage priorities in a high-volume support environment.
• Experience mentoring and guiding support analysts and consultants.

Qualifications
Bachelor's degree in HR, Business Administration, Information Technology, or related field.o SAP SuccessFactors certification(s) preferred.o Maximum 7-10 years of overall experience, with 4-6 years in SAP SuccessFactors support roles.o Experience in AMS, shared services, or global support models is an advantage.

Skills Required