SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto 'Make Life Simple' inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone.
SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, colour, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work.
Join us to shape the future of digital payment in India and unlock your full potential.
What's in it for YOU
SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees
Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees
Dynamic, Inclusive and Diverse team culture
Gender Neutral Policy
Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits
Commitment to the overall development of an employee through comprehensive learning & development framework
Role Purpose
Fraud Analytics (Prevention) Manager will need to review and study daily App Fraud trends and build rules and models to reduce Fraud Losses due to ID take over, First party frauds etc. He will work closely with Fraud Strategy and Fraud Ops teams to understand new fraud trends and implement new strategies. He should implement analytical tools to reduce fraud losses, control key fraud control metrics like FPR, ADR, VDR etc. and periodic rationalization of rules and trends forecasting for fraud provisioning and management reporting.
Role Accountability
Lead the Fraud Analytics team to reduce application frauds and fraud losses and adhere to Regulatory Compliance policies through data science
Analyze data on frauds and identify and recommend fraud rules rationalization to reduce frauds, enhance customer experience and ensure regulatory compliance
Analyze & design rules for the fraud monitoring systems (Hunter) to control key fraud risk metrics like FPR, ADR, VDR etc.
Build fraud models using RPA for early detection of frauds, build Machine Learning predictive models to detect fraud trends
Apply consumer behavior patterns, key portfolio drivers and macro-economic indicators and use data science to identify upcoming fraud trends & plug process gaps to improve forecast accuracy
Prepare & publish reports for management on various key indicators i.e. consumer transaction behavior, demographic indicators and key fraud drivers
Monitor fraud trends and alert decisioning, feedback the learnings/observations into the system and training people for process improvements
Measures of Success
AFPR, ADR, VDR
Fraud Catch Rate
Rule Coverage Percentage
Dispute Rate
Industry Benchmarking: Strive to be best in the industry on Fraud loss to Spends ratio
Process Adherence as per MOU
Technical Skills / Experience / Certifications
In-depth knowledge of Data Analytics for predicting and analyzing large data
Knowledge of Data Analytics tools including SAS, SAS-VA, Python, R, SQL, Excel, Tableau etc.
Knowledge of Data Science concepts & their application on large data
Competencies critical to the role
Excellent Team Leading and Interpersonal Skills
Mentoring the team for Upskilling and address barriers/hurdles for execution.
Qualification
Graduate or Master's Degree
Preferred Industry
Banking / Financial Services
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