Job Description

Job requisition ID :: 89515
Date: Sep 30, 2025
Location: Mumbai
Designation: Deputy Manager
Entity: Deloitte South Asia LLP

Tax


Business Process Solutions

Your potential, unleashed.

India's impact on the global economy has increased at an exponential rate and Deloitte presents an opportunity to unleash and realise your potential amongst cutting edge leaders, and organisations shaping the future of the region, and indeed, the world beyond.



At Deloitte, your whole self to work, every day. Combine that with our drive to propel with purpose and you have the perfect playground to collaborate, innovate, grow, and make an impact that matters.

The team

Tax is about much more than just the numbers. It's about attesting to accomplishments and challenges and helping to assure strong foundations for future aspirations. Deloitte exemplifies what, how, and why of change so you're always ready to act ahead. Learn more about our Tax Practice.

Your work profile

In our BPS Tax team you'll build and nurture positive working relationships with teams and clients with the intention to exceed client expectations. Your role will include:

Job Summary:

We are seeking an experienced and detail-oriented

Order to Cash Lead

to oversee the end-to-end management of the Order to Cash (O2C) process. This role involves coordinating all activities including and not limited to accounting collections, ensuring timely and accurate cash flow for the organization, managing month end closures. The ideal candidate will have a strong background in managing the O2C cycle, team leadership, and process optimization, and will be responsible for ensuring alignment between sales, finance, and customer service teams.

Key Responsibilities:

End-to-End Order to Cash Process Management

: Lead and manage the Order to Cash (O2C) cycle, ensuring efficient processing of customer orders, invoicing, and collections. Ensure orders are processed accurately and promptly from order entry through invoicing and cash collection. Oversee the timely resolution of order discrepancies and customer queries.

Customer Collections and Reconciliation

: Coordinate with the collections team to ensure timely collection of customer payments and management of overdue accounts. Perform detailed reconciliation of customer accounts, addressing any discrepancies in payment records and ensuring customer satisfaction. Monitor customer aging reports and ensure follow-up actions are taken to reduce overdue balances.

Sales and Invoicing Reconciliation

: Perform sales reconciliation and ensure accurate invoicing for all products/services delivered. Work closely with the sales and finance teams to address any discrepancies in sales transactions, credit notes, or returns. Ensure that invoicing is aligned with contractual terms and conditions.

Month-End Activities & Reporting

: Assist in the month-end closing process, ensuring that all O2C transactions are accurately reflected in financial reports. Prepare reports on accounts receivable, aging, cash flow forecasts, and outstanding invoices. Provide variance analysis and recommend actions to reduce DSO (Days Sales Outstanding) and improve cash flow.

Team Leadership & Development

: Lead and supervise a team of Order to Cash professionals, ensuring that all activities are completed efficiently and in accordance with company policies. Provide guidance, training, and mentorship to team members to ensure high performance and career development. Monitor team performance against KPIs and SLA (Service Level Agreements), ensuring deadlines are met.

Collaboration with Cross-Functional Teams

: Work closely with internal teams (sales, finance, logistics, and customer service) to streamline the O2C process and resolve any issues impacting cash flow or customer satisfaction. Act as a key liaison between the finance and operations teams to ensure alignment in the management of orders and collections.

Process Improvement & Optimization

: Continuously evaluate and improve the Order to Cash process to enhance operational efficiency and reduce cycle times. Identify opportunities for process automation and lead initiatives to implement best practices.

Compliance & Risk Management

: Ensure adherence to company policies, internal controls, and relevant financial regulations within the O2C process. Manage and mitigate risks related to revenue recognition, collections, and cash flow management.

Reporting & Analysis

: Generate and present regular O2C performance reports to senior management, highlighting KPIs such as DSO, collections efficiency, and customer payment behavior. Analyze and report on trends and provide actionable insights to improve O2C processes.

Desired qualifications

Qualifications:

Chartered Accountant, bachelor's degree in finance

, Accounting, Business Administration, or a related field.

5+ years of experience

in Order to Cash, with at least

2-3 years in a leadership role

. Proven experience in managing end-to-end O2C processes, including order entry, invoicing, collections, and reconciliation. Strong knowledge of accounting principles and financial regulations related to O2C. Proficiency in ERP systems (SAP, Oracle, etc.) and Microsoft Excel (advanced skills required). Experience in managing and mentoring a team of professionals. Excellent problem-solving, analytical, and communication skills. Ability to work effectively under pressure, manage multiple priorities, and meet deadlines.

Desired Skills:

Experience in

process automation

or optimization in the O2C cycle. Knowledge of customer relationship management (CRM) tools and e-commerce platforms. Familiarity with credit management and risk assessment procedures. Strong leadership abilities and the ability to drive team performance and development.

Working Conditions:

Full-time position. Occasional travel may be required for customer visits or team meetings. Flexible working hours, especially during month-end closing periods. Good oral and written communication skills Able to work under pressure and multitask Able to meet deadlines Maintain office ethics and confidentiality Team worker Knowledge of modern office practices and procedures

Your role

We expect our people to embrace and live our purpose by challenging themselves to identify issues that are most important for our clients, our people, and for society.





In addition to living our purpose, across our organization must strive to be:



Inspiring - Leading with integrity to build inclusion and motivation Committed to creating purpose - Creating a sense of vision and purpose Agile - Achieving high-quality results through collaboration and Team unity Skilled at building diverse capability - Developing diverse capabilities for the future Persuasive / Influencing - Persuading and influencing stakeholders Collaborating - Partnering to build new solutions Delivering value - Showing commercial acumen Committed to expanding business - Leveraging new business opportunities Analytical Acumen - Leveraging data to recommend impactful approach and solutions through the power of analysis and visualization Effective communication - Must be well abled to have well-structured and well-articulated conversations to achieve win-win possibilities Engagement Management / Delivery Excellence - Effectively managing engagement(s) to ensure timely and proactive execution as well as course correction for

the success of engagement(s)

Managing change - Responding to changing environment with resilience Managing Quality & Risk - Delivering high quality results and mitigating risks with utmost integrity and precision Strategic Thinking & Problem Solving - Applying strategic mindset to solve business issues and complex problems Tech Savvy - Leveraging ethical technology practices to deliver high impact for clients and for Deloitte Empathetic leadership and inclusivity - creating a safe and thriving environment where everyone's valued for who they are, use empathy to understand others to adapt our behaviours and attitudes to become more inclusive.

How you'll grow

Connect for impact



Our exceptional team of professionals across the globe are solving some of the world's most complex business problems, as well as directly supporting our communities, the planet, and each other. Know more in our Global Impact Report and our India Impact Report.

Empower to lead



You can be a leader irrespective of your career level. Our colleagues are characterised by their ability to inspire, support, and provide opportunities for people to deliver their best and grow both as professionals and human beings. Know more about Deloitte and our One Young World partnership.

Inclusion for all



At Deloitte, people are valued and respected for who they are and are trusted to add value to their clients, teams and communities in a way that reflects their own unique capabilities. Know more about everyday steps that you can take to be more inclusive. At Deloitte, we believe in the unique skills, attitude and potential each and every one of us brings to the table to make an impact that matters.

Drive your career



At Deloitte, you are encouraged to take ownership of your career. We recognize there is no one size fits all career path, and global, cross-business mobility and up / re-skilling are all within the range of possibilities to shape a unique and fulfilling career. Know more about Life at Deloitte.

Everyone's welcome... entrust your happiness to us

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