Job Description

Supervision of Service Partner Operations o Ensure quality of customer service provided by service partners ? Regularly monitor and help improve service quality parameters like open calls, same day closures, escalations of each service partner o Assist service partners in educating service engineers about the right attitude for handling customer interactions o Validate replacement calls and initiate the process from service end o Assist service partners in stock management for spare parts Defect Management and Trade o Maintain trade partner satisfaction by providing timely resolution in case of defective products at the shop floor o Provide swift response to escalated customer issues raised by trade partners o Perform periodic stock checks at trade partner godowns and minimise stock defects and repair costs

Skills Required