Job Description

Career Opportunities
Job Code: Date of Posting:
Position
Deputy Manager -Field Operations
No. of Positions
1
Department
DSF
Function
DSF - Operations
Reporting to
Sr. Manager - Field Ops Bangalore
Band
5A
Location
Chennai - Aminjikarai
Last date of submission
Key Responsibilities:

• Maximize Applied to paid to meet business plan
• Mapp Hub Hold Cases resolution within TAT
• Mapp NFTR % Reduction
• MIS and Reports
• Follow-up for GO Actionable resolution by FOS
• Booking & Tracking of Medical reports
• Customer complaint resolution within TAT
• Maximize collections in (90-180D)
• Ensure NC cracking through field
• ECS Traction
• ISMS / Welcome Call
• Dissemination of collections, complaint and met appointment

data to the field and follow up.
Measure of Success:

• Timely & Accurate MIS
• Successful tracking on new business parameters (P2A, FTR, Business Leakage, GO Actionable TAT & 13th / 25th Month persistency
• POS Discrepancy Rate & resolution TAT
• Timely WIP Movement to timely business processing
• Complaint Resolution TAT
• Audit Rating
• ECS Registration & ECS Rejection

Desired qualifications and experience:

• Should be a graduate, preferably with a professional qualification.
• Must have a minimum of 1-3 years experience

ELIGIBILITY

• Candidates who have a performance rating of G2M2 & have completed 12 months in the current role
• Candidates who have a performance rating of G3M3 & have completed 18 months in the current
• FOR LATERAL MOVEMENT, candidate should have completed at least 12 months in the current role & have a minimum performance rating of G3M3.

Knowledge and skills required:

• Experience of managing operations and/or customer service preferably in banking, telecom or MNC service companies.
• Good communication skills.
• Strong Customer Focus

Career Opportunities
Job Code: Date of Posting:
Position
Deputy Manager -Field Operations
No. of Positions
1
Department
DSF
Function
DSF - Operations
Reporting to
Sr. Manager - Field Ops Bangalore
Band
5A
Location
Chennai - Aminjikarai
Last date of submission
Key Responsibilities:

• Maximize Applied to paid to meet business plan
• Mapp Hub Hold Cases resolution within TAT
• Mapp NFTR % Reduction
• MIS and Reports
• Follow-up for GO Actionable resolution by FOS
• Booking & Tracking of Medical reports
• Customer complaint resolution within TAT
• Maximize collections in (90-180D)
• Ensure NC cracking through field
• ECS Traction
• ISMS / Welcome Call
• Dissemination of collections, complaint and met appointment

data to the field and follow up.
Measure of Success:

• Timely & Accurate MIS
• Successful tracking on new business parameters (P2A, FTR, Business Leakage, GO Actionable TAT & 13th / 25th Month persistency
• POS Discrepancy Rate & resolution TAT
• Timely WIP Movement to timely business processing
• Complaint Resolution TAT
• Audit Rating
• ECS Registration & ECS Rejection

Desired qualifications and experience:

• Should be a graduate, preferably with a professional qualification.
• Must have a minimum of 1-3 years experience

ELIGIBILITY

• Candidates who have a performance rating of G2M2 & have completed 12 months in the current role
• Candidates who have a performance rating of G3M3 & have completed 18 months in the current
• FOR LATERAL MOVEMENT, candidate should have completed at least 12 months in the current role & have a minimum performance rating of G3M3.

Knowledge and skills required:

• Experience of managing operations and/or customer service preferably in banking, telecom or MNC service companies.
• Good communication skills.
• Strong Customer Focus