Job Description

Work Schedule Standard (Mon-Fri)
Environmental Conditions Laboratory Setting, Office

Key Responsibilities:
Facility Operations Support:

• Assist in coordinating the operation and maintenance of the facility's technical systems, including HVAC, plumbing, electrical, fire safety, and mechanical systems.
• Support the planning and execution of regular preventive maintenance and repairs to minimize downtime and system failures.
• Respond to facility-related issues, begin problems, and ensure timely resolutions.
• Maintain system performance, ensuring all equipment operates according to manufacturer guidelines and safety standards.

Team Support & Supervision:

• Assist in leading and mentoring the facilities maintenance team, ensuring they have the resources and mentorship to perform their roles.
• Help coordinate daily work schedules and ensure tasks are appropriately assigned based on priorities.
• Promote a collaborative and positive team culture, encouraging open communication and team development.
• Do mentorship and assistance to team members on technical challenges and fixing.

Facility Maintenance of Life science R&D Labs:

• Develop and implement maintenance programs, SOPs, and SOWs to ensure the reliability and efficiency of facilities, equipment, and systems.
• Collaborate with vendors to ensure comprehensive facility management.
• Lead single or multiple facility operations, aligning with established protocols, tools, and processes.
• Ensure operations and infrastructure are maintained to the highest level, including internal and external building components.

Soft Skills & Customer Service:

• Act as a key point of contact for internal staff, contractors, and external vendors, providing excellent customer service and addressing inquiries in a timely manner.
• Apply strong communication and social skills to facilitate clear and effective conversations between various teams, collaborators, customers, and service providers.
• Resolve facility-related issues in a customer-centric manner, ensuring minimal disruption to operations and improving tenant happiness.

Health, Safety & Compliance:

• Assist in ensuring compliance with safety standards, building codes, and regulations.
• Participate in safety audits and inspections to identify hazards and ensure corrective actions are taken.
• Promote safety by encouraging team members to carry out to safety guidelines and procedures.

Maintenance Reporting & Documentation:

• Support in maintaining accurate records of service requests, maintenance activities, repairs, and system inspections.
• Support in producing reports for management that critical metrics such as uptime, repair expenses, and maintenance timetables.
• Help in ensuring that documentation for compliance purposes is up-to-date and readily accessible.

Project Management Assistance:

• Provide support in facility-related projects, including upgrades, installations, and renovations.
• Assist in project timelines, budgets, and work to ensure they align with company goals.
• Collaborate with project managers and other collaborators to ensure project success.

Skills & Qualifications:

• Bachelor's degree in electrical engineering, or related technical field, equivalent experience!
• Strategic problem solver with strong analytical and problem-solving skills.
• Excellent oral & written communication skills, with a customer service focus.
• 6+ years in Facility Management.
• Experience in planning, scheduling, budgeting, resourcing, and completing technical services including MEP, fire, furniture etc.
• Facilities management or technical certifications (e.g., CFM, HVAC, LEED) are an advantage.

Skills Required