Job Description

About VOIS
VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation. As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability. We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal. #VOIS #BeUnrivalled
About VOIS India
At Vodafone, we're working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together. With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
About this role
We are seeking a Network Operations Specialist to join our team. This role involves ensuring the business impacts of critical and complex outages in our Global Data Centres are minimised by identifying root causes and resolving issues promptly. You will be accountable for minimising the impact of network changes and reducing human errors by effectively driving the change process. As part of the network transformation programme, you will identify operational automation opportunities, collaborate with the development team for deployment and testing, and achieve the expected benefits. This role requires working with multiple teams locally and globally, demonstrating agility to resolve or reduce the number of issues/incidents effectively by exploring multiple feasible options.
Job Role

• Provide L2 support for network operations on a 24x7 basis, owning incidents escalated by customers or L1 support teams and providing required resolutions within agreed timelines.
• Escalate issues outside the team's scope, involving third-level/vendor teams for resolution.
• Own activities around reducing the number of repeated incidents while working with respective teams.
• Identify opportunities for automation of operational activities and work with related teams to implement solutions and achieve required benefits.
• Review and update the current knowledge base, run book/operation procedures, and fill gaps to keep the knowledge base updated.
• Communicate updates about the progress of incident resolution to stakeholders, carry out timely escalations as per the process, and participate in major incident handling calls.

Skills and Experience

• BSc or BE degree in Telecommunication, Information Technology, or Electrical Engineering.
• Analytical and problem-solving skills to isolate issues quickly and provide the right solutions, adaptable and self-dependent.
• 5+ years of work experience in large data centres resolving network issues.
• Troubleshooting and incident resolution experience for telco-grade routers, switches, load balancers, and firewalls.
• 2 years of working experience in a virtual environment using VMware.
• Understanding of cloud concepts and working experience in public/private cloud support is highly desired.
• NSX/CCNP/JNCIA/JNCIS/AWS or relevant certifications.
• Basic understanding of Agile and DevOps way of working is desired.

VOIS Equal Opportunity Employer Commitment
Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.
Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

Skills Required