Job Description

Overall Role Purpose
Identify, develop, and prioritise initiatives that will improve the quality of service to DHL customers.
Carry out tasks as assigned with utmost care & efficiency & in compliance to the Customs & any other law in force.
External
External Customers
DHL Customers

• Team Members and department Managers- To communicate DHL progress, activities and plans

• Understand customer needs and work appropriately

• Promote companys interest to expand customer base

Operations Manager

• Interpret and implement regulatory guidelines

Internal
Industry Associations, Airport authorities, Brokerage

• Coordinate and support for the overall benefit of the industry

Customs broker:

• Closely monitor against SLA to improve the performance related DHL KPI and reduce clearance cost

• Maintain good relationship

Regulatory authorities

• Represent DHL interests at all levels of Customs & Regulatory administration with professionalism and integrity.

Operations Management, Hub / Gateway departments

• Work closely with the Operations Management team to identify, develop and prioritise initiatives that will improve the quality of service to DHL customers, inbound / outbound transit time and the overall cost position.

Process

• Understand the task completely in advance of start of task & take necessary guidance from time to time from the immediate superior

• Ensure proper handling of documents including record storage in readable form as per requirement

• Updation of status on each task assigned to the immediate reporting manager

• Ensuring cordial relations within & with external agencies/ authorities

• Proper & accurate coordination between relevant internal sections of department or other departments

• Providing timely status of task assigned

• Timely submission of documents/ expense reports/ other necessary cum required inputs/ information to ensure that next task in line is done within stipulated time

• Maintain accounts of advances taken & submit timely & correct vouchers

• Sign Customs documents only if authorised by the company in such form as prescribed by Customs

• Handle packages carefully

• Report exceptions immediately such as queries, damages, other issues during the execution of tasks assigned

• Follow the code of conduct, which an employee of a CHA is required to follow as per the CHALR

• Will not be part (active or passive) of any unions/ independent associations, whatsoever

• Will not indulge in any activity, on his own or on the guidance of internal or external staff/ managers, which will hamper the image and/or repute of the DHL organisation or exposes the DHL organisation to notices/ actions from authorities

Expected years of experience (Minimum)

• Over 8-10 years of experience in Customs & compliance preferably in the FTWZ /Bonded Warehouse operations.